Desktop Support Engineer- Marina Bay

13 hours ago

Singapore Total IT Global Full time

Desktop Technician will provide day to day local

Required Technical Skills
- Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking ,Installations & Troubleshooting.

**We are hiring for Desktop Support engineer/Desktop Support Field engineer role across Singapore.**
**Desktop Support Engineer
- (Dedicated client based role, no travel)**
**Desktop Support Field Engineer
- (Dispatch/Roaming role involving travel within Singapore)**

**Functions include**:

- Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Provide first level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
- Provide support to non‐network attached printers.

Work Remotely
- No

Schedule:

- Flexible hours

**Experience**:

- Desktop Support: 2 years (preferred)

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