Service Operations Lead

5 days ago

Singapore Getronics Full time

**Operations Lead Job Description**:
- Responsible for managing a team of professionals to design, implement, and maintain our service desk operations for the enterprise.
- The position will be responsible for Reviewing and pulling insights from analytics and data, Implementing change that anticipates and addresses customer questions, needs, and complaints. Primary Responsibilities:

- Oversee the Other EUC Activities as applicable (Service Desk/End-user Support)
- Customer Relationship Management
- Regular reviews with Customer and internal teams/vendors as applicable
- Work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally.
- Extensive knowledge on ITSM Tool Set (ServiceNow)
- Provide leadership to the EUC Team including coaching as required
- Call and Ticket Audits and provide Feedback to Service Desk agents.
- Reporting and MIS
- Oversee Projects
- OEM Vendor Relationship Management Business Skills:

- Understanding of EUC and Desk Side Support / FSO Management
- Ability to work in a Matrix managed environment
- Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
- To work through issues analytically to a successful conclusion
- Ability to communicate at different levels within the organization, including Key Business Stakeholders and Director Level Clients/pre-sale activities/solutions/etc
- Ability to understand best practices internally/externally on EUC related activities. Personal Skills:

- Strong customer service skills
- Must be detail oriented and self-motivating
- Strong Written and Verbal Communication Skills at senior level,
- Relationship Management - internal and external customers, Flexibility, Presentation Skills and Team Skills
- Flexibility with respect to time - client deliverables need to be met with a Can do attitude
- Excellent problem solving / quantitative/ analytical skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Must be detail oriented and self-motivating
- Ability to motivate people and teams,
- Ability to write business cases and justification documents, Ability to manage multiple work streams
- Assess data accuracy and reasonableness and follow-up directly with clients appropriately to achieve necessary understanding and to resolve the Licensing anomalies
- Ensure quality and timely delivery of customer requirements
- Ownership and Drive, Ability to make difficult decisions, Multi -Tasking, Ability to Prioritize, Working Under Pressure, Impartial - Working on behalf of Clients Technical Skills:

- Capable of developing and implementing Customer Experience process
- Demand and Forecast analysis and understanding key Business needs/suggestions
- Audit/Periodic Reporting

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: $3,000.00 - $4,500.00 per month

Schedule:

- Monday to Friday

**Education**:

- Bachelor's or equivalent (preferred)
**Experience**:

- Service Operations Lead: 5 years (preferred)

  • service operations manager

    11 hours ago

    Singapore PERUMAL SERVICE Full time $40,000 - $80,000 per year

    Description:Manages the repacking and labelling of products operations by leading the team to ensure smooth and speedy delivery of products to clients.Ensure the warehouse practices are in compliance to the safety code of conduc.Maintains warehouse staff by recruitment, selection,orientation and training of employees.Determines staffing levels and in charge...

  • Service Delivery Operations Lead

    7 days ago

    Singapore KRIS INFOTECH PTE. LTD. Full time

    As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team. - Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction. - You should have advanced proficiency in Service Delivery...

  • Manager - Procurement

    2 weeks ago

    Singapore Sea-lead Full time

    Job purpose The Purchaser supports the Technical Department by handling day-to-day procurement operations in alignment with the company’s policies and procedures The role is responsible for sourcing, processing, and coordinating orders for vessel spares, services, and supplies while ensuring timely delivery, cost-effectiveness, and full compliance with the...

  • Customer Service Operations Lead

    5 days ago

    Singapore Jaga-Me Full time

    **Responsibilities**: - Lead, manage and coach the Customer Service Operations team to achieve service quality and productivity for optimal customer experience - Supervise and track customer service workflow to improve processes to increase efficiency and improve quality of individual and team performance - Continuously train and upskill existing and new...

  • operation manager

    1 week ago

    Singapore LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. Full time $80,000 - $120,000 per year

    Job descriptionKey ResponsibilitiesStore Daily Operations ManagementTake full responsibility for the daily operations of the store, including front-of-house, kitchen, and inventory management.Develop and implement Standard Operating Procedures (SOPs) to ensure food safety, service quality, and customer experience.Team Management and Staff...

  • logistics operation executive

    10 hours ago

    Singapore PERUMAL SERVICE Full time

    Job Duties :Oversee daily logistics operations, ensuring timely and accurate deliveries across our networkMonitor performance metrics and proactively identify areas for improvementCollaborate with tech and customer service teams to resolve operational bottlenecksImplement and refine SOPs to uphold high standards of service and efficiencyLead initiatives to...

  • assistant manager, quality services operations

    6 days ago

    Singapore Public Service Division Full time $60,000 - $120,000 per year

    [What the role is]ASSISTANT MANAGER, SERVICE QUALITY OPERATIONS[What you will be working on]We seek an energetic professional to be part of the Team that addresses public queries and suggestions. You should be keen to explain LTA's vision for land transport on behalf of LTA. You will need to work with other internal divisions and external agencies to...

  • Manager - Chartering

    2 weeks ago

    Singapore Sea-lead Full time

    Coordinating all activities related to Chartering matters and operations. Main tasks and responsibilities: Negotiation with vessel brokers/owners for prefixing new Charter vessels. Fixing Charter Party agreements. Coordination with Legal Department for prefixing of the Charter Party. Coordinating between internal departments for operational and accounting...

  • Senior Manager

    7 days ago

    Singapore Sea-lead Full time

    Responsible for coordination of capacity and allocations, ensuring maximum utilization of vessels based on commercial priorities and optimal customer care. Establish and maintain a highly professional relationship with various stakeholders within the organization, acting as a liaison between commercial and sales management and operational Line Management....

  • Team Lead Service Operations

    5 days ago

    Singapore SITA Full time

    Overview We’re the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You’ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs...