Key Account Manager

**Description**:
**Funding Societies | Modalku** is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

- **Grow Relentlessly**: Striving to become our best, most authentic selves.
- **Enable Teamwork, Disable Politics**: Only by forging togetherness, can we help each other succeed.
- **Test | Measure | Act**: Staying curious and reinventing ourselves, through innovation and experimentation.
- **Focus on Impact**: Creating impact through bias for action and tangible results.
- **Serve with Obsession**: Building win-win relationships for the long-term by having a customer obsession.

As a high performing account management professional, you’ll ensure top existing accounts continue to remain active and engaged with CardUp and grow their revenue over time. You’re an expert at understanding the needs of SMEs and are ready to passionately cross sell CardUp’s value proposition in Singapore and beyond. You’ll be the voice of the customer, responsible for working cross functionally with product to troubleshoot issues and challenge the status quo to continuously improve CardUp’s offering.

**What you will do**:

- Drive overall revenue growth by developing excellent customer relationships with key decision makers, driving retention and customer engagement whilst cross selling / upselling CardUp products that will be add value to your customer’s business
- Keep an active pulse on strategic accounts to escalate any potential impact to payment volume on a monthly basis
- Use available reporting tools to better understand and predict client behavior
- Perform routine reviews on your client portfolio to deep dive on reasons for churn or decline of payment volume.
- Develop excellent product knowledge and handle customer concerns and questions seamlessly.
- Work cross functionally with Sales, Operations, and Product Teams to question the status quo and continually improve customer experience, localizing and streamlining operations, while staying compliant.
- Have a deep understanding of CardUp’s risk and compliance guidelines and ensure these are always adhered to.

**Requirements**:
**What we are looking for**:

- 8+ years of experience as an SME-facing Account Manager in the banking, cards or fintech industry.
- Minimum BSc / BA
- An extensive SME network & In-depth understanding of selected SME industries
- Entrepreneurial mind set with drive and initiative.
- A passion for meeting the needs of the customer and generating maximum benefit from each customer interaction.
- Proven track record of multi-tasking in a fast-paced environment and delivering an exceptional customer experience at the same time
- Excellent communication & negotiation skills and personal qualities of integrity, credibility and quality

**You will shine in this role if you are/have**:

- Problem solving is a key
- Proficiency in excel & work systems - do they use automations (for customer responses, documentation, etc.) or do administrative tasks take long?
- Understanding of payments systems and cards, even from an API integration standpoint would be helpful

**Benefits**:

- **Time off**:

- We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
- **Flexible Working** - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
- **Medical Benefits** - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
- **Mental Health and Wellness** - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit
- **Learning & Development** - We believe learning should never end and we support everyone with self-learning L&D allowances.
- **Tech Support** - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity