Guest Relations Executive

15 hours ago

Singapore Stafflink Services Full time

Job Description

**Tasks/Responsibilities**:
To work with the concierge team to perform front-facing reception/ concierge duties
To provide a warm., sincere and friendly welcome and guest experience
To ensure eye contact, warm smile and a polite, formal tone with all transactions.
To support guest queries and VIPs in a prompt, positive, and friendly manner
To respond promptly to whats app messages in a professional manner and according to the SOPs.
To answer calls politely and promptly within 3 rings and follow the script according to SOP
To manage guest bookings and check ins and check outs in a prompt, efficient manner.
To work with the concierge team to support all administration such as bookings, insurance, adding or updating profiles, and general uploading data into the centre operations system (MindBody Online) and third-party software systems as per the SOPs.
To support operations with opening and closing shift duties
To complete closing shift with the end sales and reports
To assist with the end of month retail inventory
To assist with regular stocking of product and ensuring the retail area is neat and tidy.
To demonstrate high product and service knowledge of all the treatment menu and services.
To support guests with the purchase of products and services and highlight any promotions, in a friendly and professional manner.
To assist with guest service recovery, and handle complaints or feedback, as and when needed.
To conduct tours or ushering guests to various areas of the wellness centre for their treatment or class for an excellent and personalised guest experienced.
To support the team to sell membership packages, track/update member communication in the software system, contact members when package close to expire or special offers or VIP experiences etc or when guest not been to the centre recently, as well as service members promptly with their enquiries to ensure an excellent and satisfied experience.
To assist with the organisation of the external corporate enquiries of all sizes and manage the logistics, centre availability, instructor availability, contracts, and client liaison.
To keep the reception area neat, clean and tidy
To assist prepare towels and ginger tea and guest refreshments.
To be available to support the centre and team with various ad hoc duties which may not be

Job Type
Permanent Full Time

Working Hours
Shift
Salary
From S$2,500.00 to S$3,500.00
Location
Central
Classification
Customer Service / Call Center

**EA Personnel**: Jason Bong
**EA Personnel Reg. No.**: R23116067

  • Guest Relations Executive

    1 week ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    Shangri-La Rasa Sentosa, SingaporeWe are looking for a Guest Relations Executive(Supervisor) to join our teamAs a Guest Relations Executive (Supervisor) , we rely on you to:Take responsibility of the guest relations to ensure smooth and efficient operation at all timesSupervise and lead all service associates in their daily activitiesEnhance guest relations...

  • Guest Relation Executive

    1 week ago

    Singapore CIRCULAR DRAGON PTE. LTD. Full time

    Hidden behind the fridge door of an unassuming local cafe, The Dragon Chamber is an immersive, one-of-a-kind hidden restaurant, reminiscent of old-time Chinatown gambling dens and secret society hangouts. We serve guerrilla-style food that brings back age-old unconventional Chinese dishes. The Guest Relations Executive is responsible for welcoming guests...

  • Guest Relations Executive

    1 week ago

    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Assist department with daily property activities and promotions. - Encourage and assist guest to perform mobile check in and check out in the hotel. - Perform role as Front Office Executive and assist guest check in, check out and handling guest enquiries. - Manage and resolve guest complaints and feedback.nt with accurate tourist information. - Manage and...

  • Guest Relation Executive

    2 weeks ago

    Singapore SHISEN HANTEN Full time

    COMPANY DESCRIPTION A popular eatery in Japan since the late 1950s and now making its debut to Singapore, Michelin Starred Shisen Hanten spreads the love of traditional Szechwan cuisine smack dab in the middle of Orchard Road. It is also the only 2-Michelin Starred Chinese restaurant in Singapore, for 4 consecutive years. Helmed by Chef Chen Kentaro, and...

  • Guest Relation Executive

    2 weeks ago

    Singapore NALATI SG PTE. LTD. Full time

    **Job Description**: - Meet and greet all guests, and potential guests, at the front of the Restaurant - Ensure the restaurant is ready to receive guests prior opening and that tables are ready in line with opening standards. - Maintaining impeccable uniform and personal presentation standards in accordance with restaurant policy. - Handle all the...

  • Guest Relation Executive

    4 days ago

    Singapore Rempapa Full time

    COMPANY DESCRIPTION Damian D’Silva‘s all-day restaurant, is his personal contribution to the ongoing story of cuisine in Singapore, draws on a lifetime of custodianship and elevation of our culinary heritage, to engage the young and further the discourse on Singapore food. **DESIGNATION**: Guest Relation Executive RESPONSIBILITIES He/she has to smile...

  • Guest Relations Executive

    2 weeks ago

    Singapore GCH PTE. LTD. Full time

    **Company Overview**: Hotel G is a quintessential Lifestyle hotel, custom designed to reflect the cosmopolitan rhythms and dynamism of Singapore. In our bustling international city with vibrant nightlife, burgeoning art scene, phenomenal food and beautiful beaches, we offer a place where everything becomes easy and where guests can mix, have fun in a trendy...

  • Guest Relations Executive

    3 days ago

    Singapore WOLFGANG'S STEAKHOUSE SINGAPORE PTE. LTD. Full time

    We are looking for outgoing and dynamic individual to join us as Guest Relations Executives! **Responsibilities**: Work closely with the managers in front desk operations management Answer calls, note down booking reservations and update accordingly Coordinate private events for large group reservations Ensure prompt and polite service in greeting guests...

  • Guest Relations Executive

    1 week ago

    Singapore ICONIC LOCATIONS SINGAPORE PTE. LTD. Full time

    **The main tasks of an Executive Host in a restaurant and club setting include**: - The Executive Host is responsible for providing a high level of customer service to restaurant and club patrons. They greet guests, assist with seating arrangements, and ensure their overall satisfaction throughout their visit. - Reservation Management: The Executive Host...

  • Guest Relations Executive

    1 week ago

    Singapore CE LA VI Full time

    **The main tasks of an Executive Host in a restaurant and club setting include**: - The Executive Host is responsible for providing a high level of customer service to restaurant and club patrons. They greet guests, assist with seating arrangements, and ensure their overall satisfaction throughout their visit. - Reservation Management: The Executive Host...