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Guest Relations Executive

3 weeks ago

Singapore SENTOSA BEACH RESORT PTE LTD Full time

Shangri-La Rasa Sentosa, Singapore

We are looking for a Guest Relations Executive(Supervisor) to join our team

As a Guest Relations Executive (Supervisor) , we rely on you to:

  • Take responsibility of the guest relations to ensure smooth and efficient operation at all times
  • Supervise and lead all service associates in their daily activities
  • Enhance guest relations and loyalty scores
  • Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

  • Preferably has relevant experience in the hospitality industry with OPMS knowledge.
  • Preferably comes from a hotel management-related education background
  • Strong guest communication and engagement skills, with exposure to interacting with both international and domestic travelers, as our resort is an international destination
  • Ablity to recognise guest loyalty and provide personalised service in a professional manner
  • Willing to work shift

We Offer

  • 5-day work week
  • Learning and Development opportunities for career development
  • Medical and insurance coverage
  • Special employee discount within Shangri-La Group
    Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now