Carrier Services Manager

3 days ago


Central Business District, Singapore Toku Pte Ltd Full time

Toku’s mission is to help companies engage with their customers efficiently. We have helped companies move all the voice communications to the cloud and recently embarked on creating products that help companies keep engaging with their customers no matter where their employees are working from.

Toku is currently getting into a scale-up mode. We want to continue creating momentum for our products in the APAC regions and helping customers with their communications needs. We are looking for an experienced Carrier Services Manager who is responsible for all Carrier relations and understanding our products, customers, carriers, market alternatives, and industry trends to optimize the SMS connectivity portfolio. Want to be part of our journey?

**What will you be doing?**
- Design, develop and implement a Voice/Messaging strategy for the Carrier Services department with a supporting budget.
- Build and strengthen client relationships to achieve long-term partnerships.
- Maintain accurate client records, keeping track of any contract updates.
- Understanding different countries’ regulations and being able to advise internal depts.
- Ensure KPIs are being met.
- Dealing with SMS partners around the APAC region to bring new routes connectivity resulting in reduction of buying cost to Toku Identify and develop business opportunities.

**We’d love to hear from you if you have**:

- Degree holder in Communications/ Marketing/ Business Administration
- Min 3-5 years of Carrier services specialist experience in IT/Telco background
- Strong knowledge of Telecommunication Technology and Product Portfolio in the wholesale market
- Strong presentation, communication, and negotiation skills with demonstrated skills in relationship building and relationship management
- A strong growth mindset.
- Good teamwork collaboration qualities to partner effectively with other stakeholders. Ability to prioritize tasks and meet deadlines.
- Strong Carrier services networking contacts.
- Experience in a client-facing position, such as with negotiation and closing proficiency.
- Ability to articulate the value of a complex Carrier Service negotiation in business terms, outlining the value proposition, ROI and total cost of ownership.
- Previous sales achievement is preferred


  • Service Technician

    2 weeks ago


    #-/, Perennial Business City, Venture Avenue, Singapore Carrier Corporation Full time $60,000 - $120,000 per year

    Build a career with confidenceCarrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class,...


  • Central Business District, Singapore You Technologies Group Full time

    **What is it about in one line?** **Sounds interesting? Here’s more about us** YouTrip is a Southeast Asian neobank offering the region’s first and leading multi-currency wallet. As a regional financial technology startup, it is dedicated to creating the best mobile financial services by simplifying foreign currency payments and offering the best...


  • Central Business District, Singapore SEARCH INDEX PTE LTD Full time

    **IT Service Delivery**: - **Project Management**: - **Vendor Management**: - **Stakeholder Management**: - **SLA**: - **Able to standby after office hour & weekends** Job Scope: - Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met - Managing a service desk which coordinate and...


  • Central Business District, Singapore SEARCH INDEX PTE LTD Full time

    IT Service Delivery Exp - Project / Vendor Management Exp - Stakeholder Management Exp Job Scope: - Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met - Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various...


  • Central Business District, Singapore SEARCH INDEX PTE LTD Full time

    **IT Service Delivery Exp**: - **Project Management Exp**: - **Vendor Management Exp**: - **Stakeholder Management Exp**: - **SLA Exp**: - **Standby after office hour & on weekends** Job Scope: - Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met - Managing a service desk which...


  • Central Business District, Singapore SEARCH INDEX PTE LTD Full time

    **IT Service Delivery Exp**: - **Project / Vendor Management Exp**: - **Stakeholder Management Exp**: - **SLA Exp** Job Scope: - Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met - Managing a service desk which coordinate and update the progress of the Service Request, System...


  • Central Business District, Singapore SEARCH INDEX PTE LTD Full time

    Call Centre Exp - Supervisory / Team Lead Exp - Call Centre KPI Reporting Exp - Office Hour / 5 Days / Able to work on Weekend **Responsibilities**: - Supervise and manage a team of officers - Provide mentorship and counselling to officers - Manage the tabulation of staffs’ shift allowance and OT claims - Handle escalation, investigate and follow up on...

  • Senior Associate

    1 week ago


    Central Business District, Singapore M&G plc Full time

    At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...


  • Central Business District, Singapore Hastings People Full time

    Brand new concept, full autonomous role - Focus on premium guest experience people and culture - Global company, huge career opportunity **Client Profile**: Our client is a global company who is now turning its focus to the premium food and beverage space to complement its existing suite of business activities. They have spaces spanning the globe and this...


  • Central Business District, Singapore M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...