Customer Service Supervisor

**業務内容** - Duties and responsibilities: - Japanese knowledge is essential as large customers are Japanese. - Identify and tackle the issues and customers’ needs within the time limit to achieve high satisfaction. - Establish sustainable relationships and trust with customers through good communication. Handle customer complaints, provide...

**What is it about in one line?** **Sounds interesting? Here’s more about us** YouTrip is a Southeast Asian neobank offering the region’s first and leading multi-currency wallet. As a regional financial technology startup, it is dedicated to creating the best mobile financial services by simplifying foreign currency payments and offering the best...

Call Center Exp - Supervisory Exp - KPI Reporting Exp - 5 Days, Office Hour (Ability to work on Weekend) **Responsibilities**: - Supervise and manage a team of officers - Provide mentorship and counselling to officers - Manage the tabulation of staffs’ shift allowance and OT claims - Handle escalation, investigate and follow up on customers’ complaints...

**Call Centre / Customer Service / Hospitality Exp**: - **No Exp Welcome - Training Provided**: - **Able to work on Weekends** **Responsibilities**: - Follow up on escalated cases and perform call back if required to - Ad hoc duties as assigned **Requirements**: - Possess call centre / customer service experience - Good communications and interpersonal...

Call Center / Customer Service / Hospitality Exp - 5 Days Work Week including weekend **Responsibilities**: - Follow up on escalated cases and perform call back if required to - Ad hoc duties as assigned **Requirements**: - Possess call centre / customer service / hospitality experience - Good communications and interpersonal skills - Customer service...

Shipping Documentation - Letter Of Credit / LC Exp - Trading Industry Exp Advantageous Job Scope: - Prepare import / export shipping documents based on L/C, Certificate of Origin, Customs/Insurance declaration, etc - Monthly reporting - Coordinate and liaison with suppliers, customers and forwarding agents to ensure smooth and timely cargo delivery -...

Call Center / Hospitality Exp - Supervisory / Team Lead Exp - Call Centre KPI Reporting Exp - Office Hour / 5 Days / Able to work on Weekends **Responsibilities**: - Supervise and manage a team of officers - Provide mentorship and counselling to officers - Manage the tabulation of staffs’ shift allowance and OT claims - Handle escalation, investigate and...

**Pomelo Pay** Pomelo Pay’s mission is to improve the lives of business owners by helping them access affordable financial services globally. Pomelo focuses on using mobile payment technologies to bring all businesses into the 21st century. By removing expensive hardware and complex software that has excluded so many businesses from digital payments,...

**Call Centre / Customer Service Exp**: - **Office Hour / 5 Days Work Week / Able to Work on Weekends** **Responsibilities**: - Handle inbound and outbound calls - Proper recording of conversation with customer in the call centre system - Achieve individual and team key performance indicators (KPI) set by the management - Maintain a positive and helpful...

**Call Centre / Contact Centre / Customer Service / Hospitality Exp**: - **No Exp Welcome - Training Provided**: - **5 Days / Office Hour / Able to work on Weekend** **Responsibilities**: - Handle inbound calls - Address customers' enquiries - Follow up on escalated cases and perform call back when required - Ad hoc duties as...