Sales Administrator

2 days ago

Singapore PROTECFIRE ENGINEERING PTE. LTD. Full time

Job descriptions:

- Handling and following up of sales and aftersales enquiries, preparation of quotation and any other sales and aftersales support related matters.
- Coordinate parts ordering, tracking sales orders, servicing inquiries, the shipment of parts from factory and communicate with customers to ensure the delivery of goods.
- Prepare sales quotations, order confirmation, purchase order, invoices and other sales-related documents for local and overseas customers.
- Follow up on sales quotations and purchase orders from customers
- Co-ordinate overseas delivery / export for customers - from ensuring that payment is received from the customer in advance/ on time, to the preparation invoices and liaison with courier or forwarder for collection of cargo
- Assist management with ad-hoc duties and coordinate all sales and aftersales to ensure support and resources are needed to ace in the competitive market.
- Closely coordinate with Sales Team and Customers to ensure all matters pertaining to order, handling shipping delivery, collection, stock availability and related matters are timely followed-up and completed.
- Prepare and check all shipping documents to ensure that are complete and comply with export rules and regulations.
- Liaise with port of authorities, customs officers, transport contractors, suppliers and customers to ensure timely clearance and delivery of shipments
- Attend to queries relating to shipping documents, e.g. from Customs and trade department on declared value of shipments.
- Assist to provide quotations and other admin tasks.
- Establish and maintain excellent relationship with existing and new customers
- Problem solving skills needed to be able quickly resolve any sales and aftersales related issues and customer complaints that may arise from time to time.
- Following up with ongoing deals attentively from factory to customer with a focus on details
- Carrying out administrative tasks such as data input, data measurement, processing information, completing paperwork and filing documents
- Assist the accounting department for payment collection
- Work cross-functionally with operations to ensure timely delivery and strong customer relations.
- Account management for company accounts (AR status, new requirements, pricing updates, credit limit adjustments, etc)
- Learn and understand basic product knowledge to assist in sales related activities.
- General adhoc administration
- Execute any other ad hoc duties and responsibilities which the Company may assign from time to time at its discretion

**Requirements**:

- Diploma / Bachelor's degree in Business Administration/ Management or its equivalent
- 3- 5 years’ working experience in industry with logistic and shipping knowledge.
- Prior work experiences in sales and aftersales administrative work related to industrial products highly preferred.
- Experience of working with global accounts, multinational distributors and retailers
- Effective and fluent verbal and written mandarin language skill to work with Chinese speaking counterparts.
- Sales and customer-oriented and driven with excellent communication and Interpersonal Skill.
- Good team player and able to work well independently, organized, highly motivated and self-confident and systematic problem-solving abilities.
- Enthusiastic and friendly, with outstanding customer service skills
- Proficient in Mircosoft Office and ERP systems
- Malaysians are welcome to apply.

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