Senior Manager, Global Customter Service
6 days ago
**Roles and Responsibilities** - Manage and oversee Service Performance of all countries globally, ensuring alignment with organizational goals and service standards. - Study, monitor, and analyze Customer Experience (CX) Key Performance Indicators (KPIs) proactively to identify trends, opportunities, and areas for improvement. - Drive improvement in service operational metrics, ensuring their effectiveness in measuring and enhancing performance. - Champion and ensure clear improvement trends in service delivery, working collaboratively with regional and country teams to implement best practices. - Conduct regular meetings with all Regional Headquarters (RHQ) Service teams to review performance, share insights, and foster a continuous improvement culture. - Identify and address obstacles that hinder the achievement of required service standards, developing and implementing strategies to overcome them. - Work closely with other Global Customer Service (GCS) domains (e.g., Service Cloud, Bkg/ Doc, Quality etc) to provide required solutioning ideas and background support to countries, in order to improve performance - Handle and resolve escalated customer issues from various channels and regions, ensuring swift and satisfactory outcomes. - Tackle "bread and butter" service issues and common operational challenges originating from country operations, implementing sustainable solutions. - Act as the central global point of contact for all customer-related issues, providing guidance, support, and strategic direction to regional teams. **Requirements**: - Master’s or Bachelor’s Degree in Economics, Science, Engineering, Business, Logistics, or a related field - Minimum 10-12 years of progressive experience in customer service operations, preferably in shipping or logistics. - Proven track record of managing global or multi-country customer service operations - Experience with customer service technologies (e.g., CRM systems, dashboard). - Strong analytical skills with the ability to interpret trends, and make data-driven decisions - Excellent communication, interpersonal, and presentation skills - Demonstrated ability to identify problems and drive continuous improvement initiatives - Multi-tasking ability & comfortable with flexible work hours - High drive and result-orientation
-
Global Relocation Client Service Manager
1 day ago
Singapore Alchemy Global Talent Solutions Full timeOur client, a global leading relocation services Company, is looking for a Global RelocationClient Services Manager to join their team in Singapore. The position will be responsible for maintaining ownership and accountability of initiations and service management on a daily basis. To manage the delivery of a wide range of services to client portfolio while...
-
Senior Global FP&A Specialist
1 week ago
Singapore NTT Global Data Centers Full timeThe Senior Global Financial Specialist is a critical role in the Global Financial Planning and Analysis (FP&A) team. The role requires an advanced subject‐matter expert who gathers and analyzes complex financial data to facilitate decision‐making and to provide guidance to key business stakeholders. This specialist will serve as a key member of the...
-
Senior Project Manager
6 days ago
Singapore Rekuten Global Full timeJob Description: - About Rakuten: Rakuten is a global leader in internet services, empowering individuals and businesses worldwide through a diverse ecosystem of over 70 services including e-commerce, fintech, digital content, and communications. Our mission is to contribute to society by creating value through innovation and entrepreneurship, connecting...
-
Global Head of Ocean Procurement
1 week ago
Singapore Alcott Global Full time**We Offer**: - Joining this Global Logistics Company, you will embark on a great journey with excellent career development opportunities in a global organization. - You will own and manage a global seafreight procurement to develop the sourcing strategies and supplier relationships that will enable the company to realize its growth aspirations. - You will...
-
Manager/Senior Manager
7 days ago
Singapore Public Service Division Full timeWhat the role is The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore's position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses, both foreign...
-
Global Head of Procurement
1 week ago
Singapore Alcott Global Full timeWe are working on a retained search for one of the world's leading FMCG business that provides food and beverage products to customers around the world. We are looking for an agile leader who has successfully led transformation within global procurement team and contributes to the realisation of organization’s growth and goals. **Responsibilities**: -...
-
Singapore Global Finance & Technology Network Limited Full timeA nonprofit organization in Singapore is seeking a Mid-Senior level professional to achieve revenue targets and manage global accounts. The role involves pitching commercial sponsorships, collaborating with various teams to develop product strategies, and maintaining sales pipelines. Applicants should have experience in building value propositions and...
-
Senior Executive, Global Human Resources
1 week ago
Singapore IRD GLOBAL LIMITED Full timeIRD is embarking upon a organizational development and transformation journey, and as we look into our next 20 years of operations, we recognize the need to transform and strengthen our operational platform to be able to innovate and scale interventions to improve the lives of millions of vulnerable and underserved people. We are looking for a Senior...
-
Global Compliance
3 days ago
Singapore TRT Global Solutions Full time**Introduction**: Due to the TRT relocation of our global HQ to Clark Global City in Pampanga Philippines, we are recruiting for a Global Compliance Team Leader to plan, develop and review a Lean and integrated Six Sigma operational model for each of TRT business units. The successful applicant would have a proven track record in building and delivering on...
-
Global Desktop Services Manager
1 week ago
Singapore GATEWAY SEARCH PTE. LTD. Full time**Responsibilities** - Develop and implement a comprehensive global desktop service strategy to effectively address diverse business requirements, encompassing hardware and software support, issue resolution, user training, and more. - Lead a cross-regional desktop service team, ensuring team members possess the necessary expertise to deliver efficient and...