Senior Project Manager

Job Description:

- About Rakuten:
Rakuten is a global leader in internet services, empowering individuals and businesses worldwide through a diverse ecosystem of over 70 services including e-commerce, fintech, digital content, and communications. Our mission is to contribute to society by creating value through innovation and entrepreneurship, connecting the world through our unique membership-based loyalty program and vast global reach.
- About the Rakuten Global Ad Technology Department:
The Rakuten Global Ad Technology Department stands at the forefront of innovation, transforming how brands reach and influence consumers within our leading global e-commerce environment. As a fundamentally data-driven and highly cross-functional team, we build and manage a comprehensive suite of advertising products and services, leveraging Rakuten's immense first-party data and vast consumer reach to create highly effective marketing solutions. Our dynamic teams collaborate seamlessly across key hubs in Japan, Singapore, India, and China, working together to develop, optimize, and scale cutting-edge ad platforms, performance marketing tools, and sophisticated audience targeting capabilities.
- Why We Are Hiring:
Rakuten's sustained success and continuous growth mean that our Global Ad Technology Department is entering a pivotal phase of expansion. We are strategically scaling our business to meet the increasing demands of the digital advertising landscape and to capitalize on a multitude of new, transformative projects lined up. These initiatives are ambitious, cutting-edge, and require sophisticated project management oversight and process optimization to ensure successful delivery. We are expanding our PMO capabilities to strengthen our ability to execute on these critical projects, enhance our operational efficiency, and maintain our leadership in the e-commerce advertising space. This role is key to enabling our continued innovation and growth.
- The Opportunity:
We are seeking a highly skilled and adaptable Senior PMO Specialist / PMO Lead to play a pivotal role in driving strategic execution and continuous improvement within our Global Ad Technology Department. This position is critical for leading and facilitating the planning, promotion, and ideation stages of common improvement initiatives, as well as complex, strategic projects undertaken in close collaboration with multiple internal organizations and the GATD.
- In this role, you will thrive amidst uncertain and evolving circumstances, where understanding the intricate perspectives of diverse, global stakeholders is paramount. Your main responsibility will be to continuously identify challenges and issues faced by our cross-functional teams, strategically propose approaches to achieve ambitious goals, skillfully involve the necessary stakeholders across various time zones and cultures, and then lead and facilitate the initiatives steadily through to successful completion.
- Specifically, as a PMO professional here, you will be empowered to:
- Implement and mature project management governance models tailored for our global, fast-paced environment.- Provide invaluable support, tools, and training to project teams across different regions, fostering consistent, high-quality delivery.- Optimize portfolio management processes for efficient resource allocation and robust risk mitigation strategies.- Ensure clear alignment between project execution and strategic business objectives, translating vision into tangible outcomes.
- To drive these exciting initiatives forward, we are building out our PMO teams with skilled professionals who are passionate about bringing order to complexity and enabling predictable, high-quality project delivery. When you join Rakuten's PMO, you're not just getting a job - you're gaining access to:
- The opportunity to build and refine critical organizational capabilities within a global tech leader.- Exposure to a diverse portfolio of high-impact, global projects that are shaping the future of e-commerce advertising.- A collaborative environment focused on operational excellence where your contributions are highly valued.- Significant potential for career growth within a leading global company that values structured delivery and empowers its project teams.
- Mandatory Qualifications:
- Bachelor's degree in Business Administration, Project Management, Computer Science, or a related field.- Minimum 5 years of progressive experience in Project Management, Program Management, or a PMO role within a technology-driven company.- Proven experience in establishing and maturing PMO processes, governance frameworks, and best practices.- Demonstrated ability to manage complex, cross-functional projects involving distributed global teams.-
- Excellent communication, negotiation, and stakeholder management skills, with the ability to influence without direct authority across diverse cultures and seniority levels.- Proficiency with project management s