Senior Voice Operation Engineer

2 days ago

Singapore GMP Group Full time

Roles and responsibilities:

- Provide Customers with professional, timely and effective technical expertise on IP Telephony, Unified Communications & Collaboration services support.
- Support or Provision Customer voice network change on time and help to improve the operation process.
- Providing voice service support by owning customers voice incident in the domain of IP Telephony, Unified Communications & Collaboration within a complex topology (Voice TDM, VoIP, IP Telephony, Call Centre, not managed LAN, IP Network routing or quality issues) and etc.
- Implementing IP Telephony, Unified Communications & Collaboration change request for customer to managed IP Telephony solution (Cisco, Avaya or 3rd party) as well as in the Cloud (Genesys).
- Maintain a comprehensive and update-to-date customer voice topology database.
- Actively contribute to improve and map voice processes within ITIL frame work.
- Contribute to the achievement of the customer satisfaction by proving a high level support.
- Understanding complex IP Telephony integration with Contact Center, IP-PBX, SIP soft switch, Voice Gateway and Network.
- Understanding IP Telephony integration with Cloud Service Provider such as Genesys, Microsoft etc.
- Qualifications:

- Degree in Computer Science, Data Communications, Engineering (or equivalent)
- Over 10 years of experience in an IT service operational role, with excellent knowledge on Cisco UC solution (CSR 10.0+) including CUCM, CUC, IMP, UCCX/Finesse, Jabber, VG and endpoints.
- Excellent knowledge on Cisco ISR G2/G3 as VG/CUBE.
- Good knowledge of SIP / H.323 / MGCP / SCCP / ISDN.
- Good knowledge of VMware ESXi and Cisco UCS-C server.
- Good knowledge of Cloud Voice Providers & Services (Genesys, Microsoft).
- Knowledge of Cisco switches, routers and firewalls.
- Knowledge of Microsoft AD, LDAP and ADFS.
- Knowledge of Linux SSH / SFTP / TFTP / FTP / DHCP / NTP.
- Knowledge of ITIL, IT and network components and principles.
- Industry Technical Certifications such as CCNA Collaboration, CCNP Collaboration, Networking etc.
- Individuals are capable of analyzing problems and resolve recurring difficulties through root cause analysis.
- Effective communicator at all levels of the organisation and outside with customers or third parties.
- Ability to be personable and tenacious as the situations requires.
- Able to work effectively at all levels in an organization. Excellent active listening skills.
- Problem solving and root cause identification skills. Strong analytic and decision making abilities.
- Must be a team player and able to work with and through others.
- Ability to influence others and move toward a common vision or goal.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

  • Voice Engineer

    2 weeks ago

    Singapore Flintex Consulting Pte Ltd Full time

    **Experience in UC or PBX setup, Linux knowledge preferred** - Setup, Programming and Support Voice Communication systems ( Alcatel -Lucent/Sangoma) including Local Area Networks (LANs) & Wide Area Networks (WANs) - Designing and implementing Voice network solutions and/or improving the efficiency of current Voice networks. - Provides technical support on...

  • Voice & Network Operation, Engineer

    2 days ago

    Singapore AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live...

  • Voice Recording Engineer

    1 week ago

    Singapore Sopra Steria I2S Full time $80,000 - $120,000 per year

    Company:Sopra Steria is a listed European tech leader specializing in Consulting, Digital Services, and Software. With 60,000 employees worldwide across Europe, North America and Asia, Singapore serves as the HQ for our APAC operations. We focus on delivering Infrastructure, Cloud and Cybersecurity services across the region.Description:For this opportunity,...

  • Voice Engineer

    4 days ago

    Singapore OX CONSULTANCY PTE. LTD. Full time

    Qualifications: - Expert knowledge of Microsoft Teams, Teams Voice, SBC, CUCM v11.5/14x, CUC, UCCX, and Nice Recording NTR / NTR - X. - Advanced knowledge of LAN/WAN connections and network protocols. - At least 3 years' experience in MS Teams Direct Routing / Operator Connect, Teams Voice / SBC implementation or similar technologies. - Good to have...

  • APAC Voice Recording Engineer

    3 days ago

    Singapore We Plus Full time $80,000 - $120,000 per year

    Role SummaryThe Voice recording engineers primary focus will be on the delivery of projects related to the Record Keeping perimeter (Enterprise and Trader Voice & Voice Recording), In addition to project work, the candidate will collaborate closely with the RK Ops team to manage BAU activities, including Incident, change, problem, maintenance, and user...

  • Regional IT Engineer, Network and Voice

    1 week ago

    Singapore LEICA INSTRUMENTS (SINGAPORE) PTE LIMITED Full time

    **Regional IT Engineer Network and Voice** As a Regional IT Engineer Network and Voice, you will report directly to the Global IT Infrastructure and Security Manager. **Your Responsibilities**: - Participate in the global network/voice strategy and work without direct supervision. - Architect, Deploy, and Integrate Network and Voice solutions using...

  • Voice Recording Engineer

    2 weeks ago

    Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full time

    Perform daily health checks on Real-Time Communication (RTC) Voice systems. - Provide on-site and remote support to RTC Voice users for various equipment including: - Avaya Voice Devices and components - Cisco Voice Devices and components - Voice Gateways - Phones, Headsets, and Webcams (installation) - Mobile Voice Recording Systems (health checks) - NICE...

  • Senior Voice Platform Engineer

    4 days ago

    Singapore Manulife Full time

    Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate in Canada, Asia, and the United States, providing financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. Role...

  • Voice Engineer

    4 days ago

    Singapore Booking.Com Full time

    Core Voice engineers are expected to coach and mentor more junior engineers and be a technical leader in their team, ensuring best practices are being implemented. We are passionate about our customers' experience and we are looking to reduce friction in the usage of our systems anywhere around the world. **B.responsible** - Combine your knowledge and...

  • Voice Engineer

    2 weeks ago

    Singapore TOSS-EX PTE. LTD. Full time

    **Responsibilities**: 1) Be part of a talented team of like-minded people to design, implement, commission and support leading edge telecommunication products. 2) Client-facing to understand and troubleshoot customers’ issues. 3) To liaise and work with global equipment vendors to follow up and drive closure on technical related matters, including...