Senior Voice Engineer

24 hours ago

Singapore GMP Group Full time

**Responsibilities**:

- Prepare design specification schematics as per customer requirement and provide appropriate enterprise solutions for architecture.
- Coordinate with technicians and perform installation and migrations of various technology solutions within the voice network.
- Develop architecture plans for voice services and prepare appropriate budgets and specifications for projects.
- Monitor efficient working of all complex and multifaceted voice and telephony projects.
- Perform research and develop new technologies and evaluate work of support suppliers.
- Responsible for support, maintenance and upgrade of business communications and I.P. telephony exchange.
- Analyse customer requirement for advance service products coordinate with business firms and develop appropriate voice solutions for customers.
- Collaborate with internal staff and supplier and develop product integration strategies.
- Perform analysis on trunk utility and optimize IP and PBX Communication server for capacity building.
- Coordinate with vendors, analyse appropriate product offering and develop new products and services for the network.
- Assist management with all high priority projects and prepare technical presentations.
- Perform troubleshoot on all voice services for all LAN and WAN hardware modules and configure appropriate communication media modules.
- Design and execute various Cisco Unity configurations and provide support to Unified Messaging.
- Monitor all customer inquiries and ensure appropriate resolution of same.
- Plan network capacity for network and perform troubleshooting on existing network.
- Analyse all security problems on network and develop new technologies to cater it.
- Support business units on voice recording and retrieval requirements for audit and disputes.

**Job Requirements**:

- Bachelor’s degree with min. 2 years’ work experience in a bank or FI.
- Min. 3-5 years’ experience supporting CISCO voice architecture.
- Must be familiar with supporting IP telephony and desktop mobile devices and services (iphones, ipads, WebEx, Zoom etc).
- Experience in supporting trading floor and operations voice services and recording recovery.
- Experience in support function within the voice/telecom industry and has worked with vendors and carriers, SIP/VOIP etc.
- Knowledge and experience in general LAN/WAN networking.
- Good communication, interpersonal and presentation skills.
- Require occasional weekend work.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

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