Team Head, Channel Sales and Development

1 week ago

Singapore Singtel Full time

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Key Responsibilities:

- Develop a competent and result-oriented channel sales team to achieve company’s financial objectives in Billable Revenue (BR) and Contract Value (CV).
- Develop plans, and execute sales strategies by strengthening partnerships with channel partners and other sales segments for better market reach and optimize support resources.
- Keep abreast of competitors’ activities, technology trends, customer needs and provide feedback to Product and Marketing to design solutions needed in the Growth segment, so as to drive new sales acquisition, up-sell, cross-sell and solution-bundling.
- Conduct Reviews with Channel Partners, analyze partners capacity and capabilities.
- Provide guidance and coach the team members, and to track individual sales performance on a weekly and monthly basis to ensure the team is performing consistently. Coach and monitor non-performing staff.
- Identify training needs and areas to improve efficiency, so as to ensure that the sales team stay relevant with the necessary skill sets to perform their duties.
- Evaluate and manage the team’s escalated cases and to make appropriate business recommendations.
- Ensure the team follow-up on the deals closely and deliver excellent customer experience.
- Work synergistically across other business functions to seek constant improvement to streamline internal processes to enhance operational efficiency and customer experience.
- Deep understanding in internal job function and respective escalation touchpoints, and to leverage such understanding to speed up service issues resolution process.

**Requirements**:

- A degree in ICT, Computer Science or relevant discipline.
- Minimum 5 years of Channel Sales experience with proven track record. Those with telco or ICT experience would have an added advantage.
- Exude confidence with the ability to engage customers.]
- Strong written and verbal communication skills.

**_We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated._**

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

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