Customer Service Admin Ops Manager
2 days ago
**Role Description**:
- Develop and implement efficient processes and procedures to streamline operations and improve productivity
- Facilitate communication between the customer service department, including warehouse and other internal teams (e.g. product development) to address customer feedback
- Handle customer’s feedbacks and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Oversee and handle the daily warehouse operations such as facilitating inventory of inbounding and outbounding of stocks, logistics, and space management
- Oversee and handle inventory stocktake exercise
- Oversee and ensure smooth operations of picking and packing of orders
- Ensure daily housekeeping of warehouse
**Role Requirements**:
- Previous relevant experience in Customer Service
- Minimum diploma qualification
- Possess Intermediate Microsoft Office skills
- Good communicator, attitude and interpersonal skills
- Strong sense and interest in fashion
- Meticulous with details
- Must be able to converse and write in English fluently
- Witty and good with problem solving
- Self-motivated, well organised - able to time manage independently on multiple tasks
- Must be able to work in a team/ individually and possess a strong leadership role
**Salary**: $2,000.00 - $2,400.00 per month
**Benefits**:
- Employee discount
Schedule:
- Monday to Friday
Work Location: In person
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