Admin/customer Service

1 day ago

Bukit Merah, Singapore ROOMA Full time

Preferably experienced and worked in a furniture shop
- Excellent Communication Skills
- To work closely with Director and all staff to grow sales and achieve target.
- To ensure showroom is always neat and well displayed.
- Report and submit staffs attendance daily to HR department
- Handling administration matters for the company
- To ensure operation system apps is always up to date
- To ensure smooth delivery and installation of products to consumers.
- Greet customers.
- Assist on phone group chats
- Ring up purchases (sales contract, delivery order).
- Elevate complaints to management.
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts **Assist with placement of orders,refunds, or exchanges**:

- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Any ad-hoc duties tasks and duties, as assigned

Working days: 5.5 days a week. (Alternate Saturday)

**Salary**: $1,500.00 - $2,200.00 per month

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- 13th month salary
- Commission pay

**Experience**:

- Customer service: 1 year (preferred)

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