Hotel Manager

4 days ago

Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

**Duties and Supporting Responsibilities**:

- Oversee the overall operations of the hotel, including Food & Beverage, Rooms, Spa, Engineering, and Security (FLHSSE).
- Preparation of strategic business plans and budget for the hotel.
- Ensure the implementation and maintenance of all operational quality standards.
- Execute all operational and strategic initiatives, providing feedback and suggesting alternatives where necessary.
- Handle guests’ complaints; ensure timely rectifications of service standards when needed.
- Develop and implement strategies to enhance hotel operations, proposing solutions to operational challenges and improving guest service quality and colleague productivity.
- Collaborate with the Director of L&D to create and update training plans across all operational areas, taking into account hotel KPIs, guest feedback, and service audit results.

**Job Requirements**:

- Current Hotel Manager in an international 5-star luxury hotel
- Minimum 10 years of managerial experience as Head of Department or Executive Committee member in 5-star luxury hotel
- Previous working experience across different cities
- Possess Diploma or bachelor’s degree in hospitality management
- Familiar with Forbes and LQA quality standards

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