
Hotel Manager
5 hours ago
Job Summary
Responsible in ensuring hotel operations smooth running and satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.
Duties and Responsibilities Operations- Improving on operations procedures.
- Managing a team of staff under various departments.
- Ensuring smooth operations by preparing roster and arranging shift cover for last min leave/ medical leave.
- Checking all emails and OTA messages are being replied promptly within a day.
- Checking all payments are being charged for non-refundable bookings and cancellable bookings are being charged based on the cancellable policy.
- Checking no outstanding payments for in-house and check out guests.
- Ensuring accuracy of daily reports.
- Providing training to new joiners.
- Covering shift when necessary.
- Checking and monitor of inventory level.
- Sourcing of new supplier and reviewing existing suppliers and operators.
- Following up that all guest’s special request prior to check in and arrange accordingly.
- Listening and attending to guests concerns and complains and ensure their concerns/complains are being dealt with in the best amicable way.
- Checking on OTA reviews and follow up on the complains mentioned in the review to ensure no repeat of similar issue. Compliments the team if there are good reviews mentioning specific GRO/ Housekeeping.
- Bringing up online review ratings.
- Checking of daily shift reports and submit to Operation Manager/ General Manager for month end reporting.
- Preparing and tally daily credit card statement from daily shift report and submit to Operation Manager/ General Manager for month end reporting.
- Preparing and consolidate monthly petty cash report and submit to Operation Manager/ General Manager for month end reporting.
- Checking of cancellation and no-show reports for every month end to make sure that it is correctly reported and charged for all OTAs.
- Tabulating month end staff rostering and incentives.
- Checking of guest rooms before guest arrival.
- Ensuring good communication between Housekeeping and Front desk Department.
- Setting up schedule for internal room care, internal maintenance of guest rooms and external maintenance.
- Enhancing, improving and suggesting with GM on the overall hotel and hotel guest rooms experience.
- Increasing ADR.
- Managing hotel room rates and allotments.
- Knowing OTAs and hotel rates and promotions.
- Managing hotel expenses.
- Hitting monthly hotel revenue target.
- Assisting in collections of any outstanding payments.
- Possesses a Degree or Diploma in Hospitality or equivalent.
- Has at least 3 years of experience on managerial role or at least 6 years of front desk experience.
- Must possess integrity and drive.
- Proficient in Microsoft Office Applications.
- Must be highly independent and resourceful.
- Possess good communication and leadership skills.
- Able to correspond in writing with customers, suppliers and internal staff.
- Able to withstand work pressure and guests’ demands.
-
Hotel Manager
1 week ago
Singapore Conservatorium Hotel Full timeHotel Manager - JR-03452 - Executive Office - Full time - Permanent - Mandarin Oriental, Singapore **HOTEL MANAGER**: Mandarin Oriental, Singapore is looking for a Hotel Manager to join our team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth...
-
Hotel Manager
1 week ago
Singapore Mandarin Oriental Hotel Group Full time**HOTEL MANAGER**: Mandarin Oriental, Singapore is looking for a Hotel Manager to join our team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning...
-
Hotel Manager
1 week ago
Singapore Mandarin Oriental Hotel Group Full time $120,000 - $180,000 per yearHOTEL MANAGERMandarin Oriental, Singapore is looking for a Hotel Manager to join our team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning owner and...
-
Hotel Manager
3 weeks ago
Singapore J8 HOTEL PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a professional and customer-focused Hotel Manager, reporting to our CEO, in the management of our 90 rooms Premium Boutique Hotel operations in Singapore.In this position, he/she will be responsible for the day-to-day operations and activities at this hotel, including our new Vietnamese Restaurant.He/She will be...
-
Hotel Manager
7 days ago
Singapore Mandarin Oriental Hotel Group Limited Full timeHOTEL MANAGER Mandarin Oriental, Singapore is looking for a Hotel Manager to join our team. Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and...
-
Hotel Manager
2 weeks ago
Singapore J8 HOTEL PTE. LTD. Full timeOverview We are looking for a professional and customer-focused Hotel Manager, reporting to our CEO, in the management of our 90 rooms Premium Boutique Hotel operations in Singapore. In this position, he/she will be responsible for the day-to-day operations and activities at this hotel, including our new Vietnamese Restaurant. Responsibilities Oversee...
-
Hotel Manager
7 days ago
Singapore Mandarin Oriental Hotel Group Limited Full timeHOTEL MANAGER Mandarin Oriental, Singapore is looking for a Hotel Manager to join our team. Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and...
-
Assistant Hotel Manager
2 weeks ago
Singapore J8 HOTEL PTE. LTD. Full timeOverview We are looking for a professional and customer-focused Assistant Manager, reporting to the Hotel Manager, in the management of our 90 rooms Premium Boutique Hotel operations in Singapore. Responsibilities Assist the Hotel Manager and deputise in his absence for day-to-day hotel operations and activities, including our new Vietnamese Restaurant. Be...
-
Assistant Hotel Manager
19 hours ago
Singapore J8 HOTEL PTE. LTD. Full time $60,000 - $80,000 per yearJob Description & RequirementsWe are looking for a professional and customer-focused Assistant Manager, reporting to the Hotel Manager, in the management of our 90 rooms Premium Boutique Hotel operations in Singapore.In this position, you will assist the Hotel Manager and deputise him in his absence, for the day-to-day operations and activities at this...
-
Hotel Manager
5 days ago
Singapore A HOTEL FARRER PARK PTE. LTD. Full timeOverview We are seeking an experienced Hotel Manager with a strong background in managing large-scale hotel operations within a global or recognized hotel chain. The successful candidate will be a proven leader who can uphold brand standards, drive operational excellence, and deliver an outstanding guest experience in line with international benchmarks....