Senior Executive, Health

2 weeks ago


Singapore Income Insurance Limited Full time

The Life and Health Operations (LHO) department plays a pivotal role in ensuring we provide our customers with affordable and comprehensive life and health products, with efficient processes to allow optimal service to our customers.

You will be part of the Health Policy Servicing team which handles policy servicing transactions of our Long-Term Care (LTC) and IncomeShield (IS) plans. You will report to the manager of Policy Servicing team and your key responsibilities include:

- Ensure accurate and timely processing of LTC and IS policy servicing transactions such as (and not limited to) Change of plan, Termination, within the required service standards.
- Handle escalated enquiries, service recovery, complaints, appeals and other customer care matters.
- Supervision of a team to ensure policy servicing transactions are completed within the required service standards.
- Conduct training to new staff after familiarizing the processes of these policy servicing transactions.
- Perform quality assurance checks on processed transactions. Support other ad-hoc projects/initiatives as assigned from time to time.

**Qualifications**
- Possess a Degree/Diploma or equivalent
- Experience in the life and/or health insurance industry with its relevant insurance qualifications will be advantageous
- Familiar with the business environment and industry practices of insurance intermediaries on individual life or health
- Able to work under tight timeline and pressure
- Creative problem-solving skills coupled with an eye for detail
- Excellent communication and people skills
- Works well in a team
- Able to work extra hours when required
- Able to multi-task and handle various concurrent projects


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