Health Service Quality Intern

15 hours ago

Singapore NTUC Health Full time

COMPANY DESCRIPTION

**NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

DESIGNATION : Health Service Quality Intern

RESPONSIBILITIES
- Interview Eldercare (EC)s' staff to understand existing programmes conducted at the centres
- Propose evaluation methodology and design forms to understand clients’ satisfaction with EC’s services and programme offerings
- Develop a process to capture feedback regularly
- Administer survey with seniors (individual or focus groups)
- Compile, analyze data, findings and provide recommendations
- Collaborate and communicate with internal and external stakeholders
- May require to perform additional duties as requested

QUALIFICATIONS
- Good written and verbal communication
- Strong analytical and organizational skills
- Good interpersonal skills
- Detailed oriented with strong organizational skills
- Familiar with Google Workspace
- Positive attitude and willingness to learn
- Preferably students pursuing Diploma in Health Services & Management or related studies

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