Customer Service Specialist/ Executive

6 days ago


Singapore MLS LOGISTIC SERVICES PTE. LTD. Full time

**Job Description**:
The Customer Service Specialist/ Executive is responsible for providing post-sales support, to meet customer needs. The incumbent has to establish good rapport, both externally with customers and internally amongst co-workers.
- Plan and coordinate daily deliveries & collections
- Process sales orders, delivery notes, invoices, quotations, debit notes and credit notes
- Prompt follow-up and response, on customer backorders, contracts, enquiries and requests
- File all required records promptly and in proper sequence
- Work closely with internal teams (warehouse, operations, sales, technical and finance) to resolve customer issues
- Ensure conformance to required Standard Operating Procedures
- Provide administrative support, as and when required
- Act as backup for other team members, as and when required

**Required Skills**:

- Service-oriented and possess pleasant disposition
- Strong team-player, with ability to work independently
- Possess sense of urgency and able to work in fast-paced environment
- Good spoken and written communication skills
- Good interpersonal skills
- Systematic and meticulous
- Possess good initiative, with desire for continuous learning

Qualifications Required:

- Minimum Diploma in any discipline
- Previous customer service experience will be advantageous



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