Customer Service Executive

2 days ago

Singapore ANSYNC GLOBAL PTE. LTD. Full time

**Customer Service Executive**

**Location**:7500A Beach Road, #04-320 The Plaza Singapore 199591

**Department**: Reservations / Customer Service

**Reports To**: Station Manager

**Job Summary**:
We are seeking a detail-oriented and customer-focused **Reservations Specialist cum Customer Service Executive**to handle reservation requests while delivering exceptional service to clients. This role involves managing bookings, responding to inquiries, and resolving issues to ensure a seamless and positive customer experience.

**Key Responsibilities**:
**Reservations Management**:

- Maintain accurate records of bookings, cancellations, and changes.
- Monitor availability and optimize reservation schedules to maximize occupancy or capacity.
- Coordinate with relevant departments (e.g., HQ, Operations & Sales team) to ensure smooth execution of services.

**Customer Service**:

- Respond promptly to customer inquiries and provide professional support.
- Handle complaints and resolve issues effectively and efficiently.
- Guide clients through services, offers, and on matters pertaining company/airline policy.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Work hand in hand with the Ground Handling Agents ensuring service quality is maintained.

**Administrative & Reporting**:

- Maintain customer databases and update reservation records.
- Generate reports on reservations, sales, and customer feedback.
- Assist in preparing promotional materials and communicating offers to clients.

**Qualifications**:

- ITE Certification or equivalent or higher. Qualification in related field is preferred.
- Experience in a reservations or customer service role, preferably in the aviation industry.
- Excellent communication skills in English. Holding ability to speak and write in more languages is a plus.
- Proficient in reservation software and MS Office Suite.
- Strong organizational skills and attention to detail.
- Ability to multitask and work under pressure in a fast-paced environment.

**Salary Range Offered: SGD 2,400 - SGD 3,000

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