Customer Service Executive

3 days ago

Singapore Phoenix Contact (SEA) Pte Ltd Full time

COMPANY DESCRIPTION

Phoenix Contact is a global market leader specializing in the design and manufacturing of electric interconnection and industrial automation devices. With worldwide coverage and in-depth understanding of the local market, Phoenix Contact pro-actively grows itself to be a technology leader in each of its business fields by developing inspiring and innovative solutions with common benefits for our customers and partners.

At Phoenix Contact, you’ll be a part of a growing team that is dedicated to progress based on mutual-committed spirit, teamwork and honesty. Our company culture encourages creativity as you work with your fellow employees, and recognize individuality to give you room to grow.

DESIGNATION : Customer Service Executive

RESPONSIBILITIES

A Customer Service Executive performs order processing and fulfilment tasks, and analyses customers’ needs and information to improve customer relationships and experiences. Responsibilities include keeping the client database up to date, implementing business process improvement solutions for effective customer service operations, and responding to customers’ requests and queries promptly. The job environment is customer centric and service oriented. The individual should be a communicative, attentive and patient team player who can address customers’ issues effectively and achieve customer satisfaction.- Perform customer service operations
- Support the implementation of appropriate customer service channels and solutions for managing customers' concerns
- Address customers' requests and queries
- Analyse customer information and needs to improve customer relationships and experience
- Execute order processing and order fulfilment tasks
- Gather customer feedback from multiple sources including surveys- Conduct business process improvement
- Identify risks associated with different approaches of business process change
- Implement business process improvement solutions to achieve effectiveness in customer service operations
- Provide feedback and suggestions on how to improve processes- Maintain database of client details
- Maintain the client contact database to ensure it is up-to-date
- Record customers' requests and follow-up actions into database system

QUALIFICATIONS
- Degree/Diploma in any discipline with at least 2 years of fulfillment
- Good communication, analytical and problem solving skills.
- Fluent in English, both written and spoken.
- Pleasant personality with initiative and customer-oriented.
- Disciplined, hardworking and able to perform under pressure.
- Detail oriented, resourceful and ability to work independently

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