Ams Lead

4 days ago

Singapore KRIS INFOTECH PTE. LTD. Full time

AMS Delivery & Operations:

- Ensure timely resolution of incidents, service requests, changes, and problem tickets per agreed SLAs.

Client & Stakeholder Management:

- Act as the primary point of contact for stakeholders across business and IT for all AMS-related matters.
- Lead regular service reviews, incident trend analysis, and performance reporting with key stakeholders.
- Collaborate with CRM functional leads, business analysts, and development teams to support business objectives.

Team & Vendor Coordination:

- Lead and manage onsite/offshore support teams, ensuring effective handovers, communication, and workload distribution.
- Coordinate with third-party vendors and partners involved in Dynamics CRM operations or integrations.

Continuous Improvement & Enhancements:

- Identify improvement areas in service delivery, automation, ticket reduction, and root cause elimination.
- Lead minor enhancements, CRs, and optimization projects in coordination with business and technical teams.
- Ensure proper documentation, knowledge base updates, and adherence to governance frameworks.

**Requirements**:

- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 7+ years of experience in IT with at least 3 years in an AMS leadership role.
- Strong hands-on knowledge of Microsoft Dynamics 365 CRM (Customer Engagement), including modules like Sales and Customer Service.
- Experience working in the banking or financial services domain is required.
- Strong understanding of ITIL processes and AMS best practices.
- Proven experience managing support for integrations with core banking systems, third-party apps, and data services.
- Excellent stakeholder engagement, communication, and team leadership skills.

  • Senior Recruitment Business Partner

    3 days ago

    Singapore AMS Full time

    **About Us**: **Wants, needs—and dreams**. Bring them all in AMS. Bring your career aspirations and We give you the trust, independence, and flexibility to run your career **YOUR **way. AMS is a global total workforce solutions firm founded in 1996.We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing...

  • Team Leader- Recruitment

    2 weeks ago

    Singapore AMS Full time

    **About Us**: We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organisations to thrive in an age of constant change by building, reshaping, and optimising workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory...

  • Workday AMS Lead

    3 hours ago

    Singapore OX CONSULTANCY PTE. LTD. Full time

    • 10+ years of experience in Workday HCM, with at least 3 years in an AMS leadership role.• Proven expertise across multiple Workday modules: Core HCM, Compensation, Benefits, Absence, Recruitment, Onboarding, Payroll Interfaces, Talent/Performance, Advanced Compensation, Adaptive Insights, Security & Reporting.• Strong understanding of L2/L3...

  • Team Lead, Operations

    3 days ago

    Singapore ams-OSRAM AG Full time

    **Singapore, Singapore, Singapore — ams-OSRAM AG**: Bringing intelligence to light and passion to innovation The ams OSRAM Group is a global leader in optical solutions. By adding intelligence to light and passion to innovation, we enrich peoples' lives. This is what we mean by Sensing is Life. Our around 24,000 employees worldwide focus on innovation...

  • Campus Recruiter

    4 days ago

    Central Singapore AMS Full time

    **About Us**: We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory...

  • IT Consultant

    2 weeks ago

    Singapore NITYO INFOTECH SERVICES PTE. LTD. Full time

    Lead the AMS SFDC Support Team: Take ownership of the team responsible for daily operational support, including handling support tickets, resolving incidents, fulfilling service requests, and addressing problem tickets. - Incident Resolution and Change Management: Respond to inquiries, provide solutions, and manage the timely resolution of incident tickets...

  • AMS Lead

    2 weeks ago

    Singapore U3 InfoTech Pte Ltd Full time $120,000 - $180,000 per year

    AMS Lead (Microsoft Dynamics 365 – Banking Domain)Location: Raffles City Tower , SingaporeEmployment Type: 12 months contractDomain: Banking & Financial ServicesPlatform: Microsoft Dynamics 365 CRMSalary: $12,000 to $14,800 per monthAbout the RoleWe are looking for a highly motivated and experienced AMS Lead to manage Application Maintenance and Support...

  • Senior SAP AMS

    1 week ago

    Singapore Deloitte PLT Full time

    A leading consulting firm in Singapore is seeking a talented individual for a role focused on SAP AMS, specifically Boomi. The successful candidate will provide support, lead discussions on solutions, and engage stakeholders. Candidates should have 4-8 years of experience in SAP AMS and should be able to communicate effectively in English and other...

  • Sr. Staff Engineer, Quality Engineering

    4 days ago

    Singapore ams Full time

    **Your tasks and responsibilities**: - The Division Staff APQ is overall responsible for all Product Quality Engineering related topics and aspects within the OSS Project Team. This primarily encompasses all Quality related items in Product Definition, New Product Development up to Safe Launch within the Project Team. - Controlling and reporting of all APQ...

  • Staff Equipment Engineer, Operations

    2 weeks ago

    Singapore ams-OSRAM AG Full time

    **Singapore, Singapore, Singapore — ams-OSRAM AG**: Bringing intelligence to light and passion to innovation The ams OSRAM Group is a global leader in optical solutions. By adding intelligence to light and passion to innovation, we enrich peoples' lives. This is what we mean by Sensing is Life. Our around 24,000 employees worldwide focus on innovation...