AMS Lead

3 days ago

Singapore U3 InfoTech Pte Ltd Full time $120,000 - $180,000 per year

AMS Lead (Microsoft Dynamics 365 – Banking Domain)

Location: Raffles City Tower , Singapore

Employment Type: 12 months contract

Domain: Banking & Financial Services

Platform: Microsoft Dynamics 365 CRM

Salary: $12,000 to $14,800 per month

About the Role

We are looking for a highly motivated and experienced AMS Lead to manage Application Maintenance and Support (AMS) operations for multiple Microsoft Dynamics 365 CRM projects within the banking sector. This role is responsible for the stability, performance, and continuous enhancement of CRM platforms that support critical banking functions.

The ideal candidate has deep expertise in Dynamics 365 CRM, strong understanding of banking processes, and proven experience leading cross-functional onshore and offshore teams.

Key Responsibilities

AMS Delivery & Operations

  • Lead day-to-day AMS operations for multiple Microsoft Dynamics CRM applications.
  • Manage incident resolution, service requests, change tickets, and problem management in line with SLAs.
  • Oversee environment stability, capacity planning, and application health checks.

Client & Stakeholder Management

  • Serve as the primary point of contact for AMS-related communication across business and IT.
  • Conduct service reviews, performance reporting, and incident trend analysis with stakeholders.
  • Partner with CRM functional leads, BAs, and development teams to support business goals.

Team & Vendor Coordination

  • Lead and manage onshore/offshore support teams with effective communication and task delegation.
  • Coordinate with external vendors and technology partners for CRM maintenance and integrations.

Continuous Improvement & Enhancements

  • Drive service delivery improvements, automation, and incident reduction initiatives.
  • Lead minor enhancements, change requests (CRs), and optimization activities.
  • Maintain governance, documentation, and updated knowledge base repositories.

Required Skills & Qualifications

  • Bachelor's Degree in Computer Science, Information Systems, or equivalent.
  • 7+ years of IT experience, including minimum 3 years in an AMS leadership role.
  • Strong hands-on expertise in Microsoft Dynamics 365 CRM (Customer Engagement), especially Sales & Customer Service modules.
  • Banking or financial services domain experience is mandatory.
  • Proven experience managing integrations with core banking systems, third-party apps, and data services.
  • Solid understanding of ITIL processes and AMS best practices.
  • Strong leadership, communication, and stakeholder management capabilities.

Why Join Us?

  • Lead AMS delivery for mission-critical CRM platforms in the banking domain.
  • Opportunity to work with cross-functional and regional teams.
  • Drive operational excellence, automation, and continuous enhancements.
  • Strategic, visible leadership role with growth potential.

Application Process: If you possess the required skills and are ready to take on a dynamic role, we encourage you to apply. Share your resume at

U3 Privacy policy for job applicants: When you apply, you voluntarily consent to the collection, use, and disclosure of your personal data for recruitment/employment and related purposes

Job Type: Contract

Contract length: 12 months

Pay: $12, $14,800.00 per month

Work Location: In person

  • AMS Lead

    4 days ago

    Singapore Peoplebank Asia Full time

    Join to apply for the AMS Lead role at Peoplebank Asia AMS Lead (Microsoft Dynamics 365 CRM) — 1-Year Contract Location: Central Singapore Function: Application Maintenance & Support (AMS)Compensation: Up to SGD 14,000/month (commensurate with experience)About the Role We’re hiring an AMS Team Lead to oversee day-to-day Application Maintenance & Support...

  • Ams Lead

    1 week ago

    Singapore KRIS INFOTECH PTE. LTD. Full time

    AMS Delivery & Operations: - Ensure timely resolution of incidents, service requests, changes, and problem tickets per agreed SLAs. Client & Stakeholder Management: - Act as the primary point of contact for stakeholders across business and IT for all AMS-related matters. - Lead regular service reviews, incident trend analysis, and performance reporting...

  • AMS Lead

    2 weeks ago

    Singapore KRIS INFOTECH PTE. LTD. Full time $90,000 - $120,000 per year

    Job Description:AMS Delivery & Operations:Lead day-to-day AMS operations for multiple Microsoft Dynamics CRM applications across business units.Ensure timely resolution of incidents, service requests, changes, and problem tickets per agreed SLAs.Manage environment stability, application health checks, and capacity planning for Dynamics CRM systems.Client &...

  • Campus Recruiter

    1 week ago

    Central Singapore AMS Full time

    **About Us**: We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory...

  • AMS Lead

    2 days ago

    Singapore Avensys Consulting Full time

    Avensys is a reputed global IT professional services company headquartered in Singapore. Our services include enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have become one of the top trusted providers in Singapore and service a client base across banking and financial...

  • AMS Lead

    4 days ago

    Singapore Manpower Singapore Full time

    Overview We are seeking a highly motivated and experienced AMS Lead to oversee Application Maintenance and Support (AMS) operations for multiple CRM projects within the banking domain, built on Microsoft Dynamics 365. The ideal candidate will be responsible for ensuring the stability, performance, and continuous enhancement of CRM systems that support core...

  • Sr. Staff Engineer, Quality Engineering

    1 week ago

    Singapore ams Full time

    **Your tasks and responsibilities**: - The Division Staff APQ is overall responsible for all Product Quality Engineering related topics and aspects within the OSS Project Team. This primarily encompasses all Quality related items in Product Definition, New Product Development up to Safe Launch within the Project Team. - Controlling and reporting of all APQ...

  • Sr. Staff Engineer, Quality Engineering

    2 weeks ago

    Singapore ams-OSRAM AG Full time

    **Singapore, Singapore, Singapore — ams-OSRAM AG**:Bringing intelligence to light and passion to innovation The ams OSRAM Group is a global leader in optical solutions. By adding intelligence to light and passion to innovation, we enrich peoples' lives. This is what we mean by Sensing is Life. Our around 26,000 employees worldwide focus on innovation...

  • SAP AMS Manager

    3 days ago

    Singapore Abeam Consulting (Singapore) Pte Ltd Full time $150,000 - $200,000 per year

    Job Title: SAP AMS LeadJob Description:The candidate shall have experience managing complex SAP AMS Accounts and the AMS team; shall process deep knowledge in logistics area and be able to play the SME role; Able to communicate and manage CXO independently.Responsibilities:Driving end-to-end customer engagement: Ensuring quality delivery of services,...

  • SAP AMS Manager

    12 hours ago

    Singapore ABeam Consulting (Singapore) Full time

    Job Description The candidate shall have experience managing complex SAP AMS Accounts and the AMS team; shall process deep knowledge in logistics area and be able to play the SME role; able to communicate and manage CXO independently. Responsibilities Driving end-to-end customer engagement: Ensuring quality delivery of services, enhancing customer...