IT Support Executive

2 weeks ago

Singapore FUJIFILM BUSINESS INNOVATION ASIA PACIFIC PTE. LTD. Full time

**PURPOSE**:
**RESPONSIBILITIES & TASKS**
- Provide guidance to IT Support Engineers and Helpdesk, working closely to troubleshoot and resolve issues promptly.
- Implement, manage and deploy endpoint solutions to end users in accordance to internal roadmap
- Provide technical support to end user requests and manage user expectations
- Key contributor for supporting Microsoft solutions not limiting to M365 Admin Center (Intune, MDM, SharePoint & Teams)
- Manage relationships with internal business teams and outsources vendors to ensure timely support and resolution of issues.
- Crafting new guidelines, reviewing existing documentations to keep up to date with evolving times.
- Taking lead in service improvements to strive for optimum performance for existing processes and new solutions
- Collaborate with different business departments to support company events and VIP meetings
- Willing to travel and support different office locations within Singapore
- Any other ad hoc tasks assigned by supervisor

**To succeed in this role, you will need to possess the following qualifications, skills and experiences**:

- 3 or more years of related IT experience
- Degree in Information Technology / Engineering, or relevant qualifications.
- ITIL certified is an added advantage
- Proven experience in a senior engineer or team leader role. Field experience in Microsoft 365 Office Suite, SharePoint, Power Apps, Admin Centre
- Proficient in Active Directory, Exchange, SCCM, Win10 and Win11 OS. (Powershell and Windows scripting is an added advantage)
- Experience in managing internal/external stakeholders and vendors
- Experience in leading a team to support VIPs would be advantageous
- Strong service ethic and great communication skills
- Passionate about delivering quality no matter the scale of the task
- A detail-oriented self-starter, down to earth and open-minded
- Team player, resourceful and able to work independently with ambiguity under tight schedules

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