Sdm (Service Delivery Manager) - Iam

**Job description**: **Brief Description**: To provide service excellence to customers, ensuring tasks are done timely and organised manner. Able to manage a team of below 18 members and ensure SOP is in place. **Job Descriptions** - Report to Senior SDM, Services for day to day activities - Manage the performance of services and ensure that Service Levels...

**Job description**: **Brief Description**: To provide service excellence to customers, ensuring tasks are done timely and organised manner. Able to manage a team of below 18 members and ensure SOP is in place. **Job Descriptions** - Report to Senior SDM, Services for day to day activities - Manage the performance of services and ensure that Service Levels...

**Service Delivery Engineer (SDM) - Day 2 **Responsibilities**: **- Strong in handling Service Delivery Management.** **- Experience in providing Service Delivery Operation and Day 2 Support.** **- Technically inclined in handling Service Delivery and supporting Day 2.** Manage the performance of services and ensure that Service Levels are met. - Engaging...

You will lead the Managed Services team. Will need to focus on maintaining good relationships with clients and improving the company's services to fulfil the client requirements. An SDM will have both technical and administrative role where they help resolve technical problems and manage team performance. An SDM is responsible for the planning, management,...

You will lead the Managed Services team. Will need to focus on maintaining good relationships with clients and improving the company's services to fulfil the client requirements. An SDM will have both technical and administrative role where they help resolve technical problems and manage team performance.An SDM is responsible for the planning, management,...

Experience: 12+ Years Role: SDM Technical Delivery Manager Key Skills: Technical Delivery, Project management Key Responsibilities: - Understand the business requirements - Develop, review and update project plans, resources, budgets and timeframes. - Drive the data, design and solution discussions with vendor, technology team and user groups. - Directly...

Acclivis Technologies and Solutions – Punggol The Service Delivery Manager (SDM) is responsible for ensuring the consistent and efficient delivery of workplace IT services across Helpdesk, Deskside, NOC, Network, and Systems domains. The SDM acts as the client-facing lead or coordinator for assigned accounts, ensuring service levels are met, incidents are...

Job Summary Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high‑performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous...

Manage Partner and Team - Track cost and drive cost saving - Work with Service desk team on reporting and SLA - Handle day-to-day operation - Meet account SLA deliverables - Manage customer escalation - Manage operation team - Manage operation cost - Redefine current process to improve efficiency - Daily/Weekly/Monthly Reporting - Escalations are managed and...

Client Description: Job Description: **Job Title: Process Assurance (Analyst)** **Employment Type: 1-year Agency Contract (Highly Renewable)** **Location: Alexandra** **Keyskills: SDM, Software Projects, IT Risk Management, Project Management & Business Process Design** **Job Objectives** - The Process Assurance Team (PAT) is within Global Market and...