Service Delivery Manager

3 days ago


Singapore Black Box Full time

Job Summary Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high‑performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous improvement across physical infrastructure services. The SDM will act as the single point of contact for all service‑related matters, lead internal teams and third‑party vendors, and ensure alignment with ITIL and managed services best practices. Core Competencies Service Excellence – Deliver measurable outcomes through disciplined service operations. Leadership – Lead cross‑functional teams in dynamic, high‑availability environments. Communication – Strong verbal and written communication with stakeholders at all levels. Compliance Awareness – Work within risk, audit, and regulatory boundaries of financial clients. Technical Acumen – Knowledge of data center ecosystems, structured cabling topologies, and physical infrastructure. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Management, Project Management, and Administrative Industries: IT Services and IT Consulting, IT System Data Services, Data Infrastructure and Analytics #J-18808-Ljbffr


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