Client Solutions Lead, Smp Growth

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Growth Client Solutions Team at TikTok helps nurture mid market accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights.

**Responsibilities**:
Growing the Mid-Market business
- Oversee the growth and performance of clients largely within the SG, MY and PH markets
- Spot opportunities for clients within the book of business that line up with their business and marketing goals, as well as minimizing churn and other slowdowns
- Formulate strategic plans to onboard and educate clients through scaled initiatives and programs
- Aligning with Brand Partnerships teams on account plans and building actionable next steps for execution across the year
- Identifying business priorities based on market landscape, client mix, vertical, product adoption and revenue data alongside Brand Partnerships Leads

Building & Managing High Performing Teams
- Tracking team progress and leaning in when coming up with solutions to support attainment
- Educating teams on brand building, media solutions, market sector and/or verticals to level up their consultative selling skills and troubleshooting
- Driving more self-sufficiency within the CST team by optimising operational efficiencies, supporting task prioritisation and adoption of automation
- Being willing to dive in and support with campaign management and optimization where required

Stakeholder Management
- Engaging and building relationships with senior clients
- Establishing collaborative partnerships internally with cross-functional teams
- Deepening trusting relationships with Brand Partnerships teams for mutually beneficial outcomes
- Maintaining a birds eye view on priorities and necessities during client business reviews and audits, working with the Client Solutions Managers on coming up with appropriate narratives and solutions

**Qualifications**:

- 5+ years of experience in account management/client services roles in digital marketing, with 2+ years of people management experience
- Solid understanding of media landscape, brand building and marketing as a whole
- Experience managing performance advertisers with a deep understanding of their challenges is a plus
- Ability to gather, analyze and present data to identify insights around client performance
- Understanding of measurement tools like MMP, pixel implementation, Brand Lift Studies, and basic troubleshooting knowledge
- Proactive attitude and exemplifies a growth mindset
- Excellent presenter with good interpersonal skills
- Ability to work in a dynamic, often ambiguous, and fast paced environment

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.