Customer Service Executive

2 weeks ago

West Singapore Emprego SG Full time

**Location**

Singapore, West

**Job Type**

Permanent

**Salary**

$2,400 - $3,000 Per Month

**Date Posted**

2 hours ago

Additional Details

**Job ID**

106354

**Job Views**

1

**Job Description**:
Roles & Responsibilities

Customers rely on our packaging and warehousing products and solutions. We not only guarantee absolute quality for all products but commit to exceeding customer expectations by providing the best service to all of them.

When our customers are happy, so are we We take pride in putting our customers’ success first by offering them an efficient and burden-free buying experience.

As a Customer Service Executive, you will directly provide support to our Key Account customers and contribute to the bedrock of the team, by personally providing seamless and customer-focused solutions.

**Highlights**
- Happy, Healthy, Honest, Helping and Humble (5H) working culture.
- Good Work-Life Balance
- Variable Rewards Scheme, Medical & Dental Benefits, Annual Health Screening
- Creativity Unlimited Rewards
- On-the-Job Training (OJT) provided

**Responsibilities**:

- Update on customers maintenance contract status time to time
- Process inventory transfer in SAP
- Handle and control in-house stock (warehouse management)
- Liaise with engineer to pick and pack outgoing shipment
- Measure non-profitable program
- Prepare year end stock list for account audit closing
- Maintaining confidentiality in all aspects on the company data
- Maintains good relationships with clients by providing key account support, product information, and visiting customer when is needed.
- As and when delegated/ dedicated
**Key Activities**:

- Attend customer/ branch’s enquiries about spare part price and stock availability
- Attend customer’s call-in for repair, servicing and maintenance request
- Prepare quotation to customer after or before service
- Handle and prepare customer maintenance contract renewal agreement
- Process customer’s PO/ internal PR to suppliers.
- Process Sales Order into SAP
- Arrange a schedule work (demo/ installation) and periodic maintenance with engineer, customers and/ or contractors
- Source parts from local suppliers when needed
- Prepare DO, Packing List and Sales Invoice in accordance to customer PO
**Job Requirements**:

- More than 2 years’ experience in a general administrative or similar role.
- Basic knowledge in industrial equipment distribution or spare part management.
- Good knowledge of work processing by SAP system.
- Good organization skills by using Microsoft for data analysis.
**Personal/Professional Attributes**:

- Strong coordination skills to coordinate and communicate between internal and all levels of the customers’ and suppliers’ organizations.
- Self-starting orientation and willing to learn.
- Detailed-oriented, proactive and a good team player.

Tags

customer

service

executive

key

account

support

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