Customer Service Officer

2 days ago

Singapore EVENTS@SBA PTE. LTD. Full time

Location: Singapore Badminton Stadium (100/102 Guillemard Road)

/Part-time

Work Arrangement: On-site, with flexibility to work evenings, weekends and public holidays, up to 6-day work week for full-time.

The Customer Service Officer (CSO) supports the daily operations of KFF Badminton Arena by handling court bookings, responding to enquiries, and helping to maintain a smooth and enjoyable experience for all users. This role is customer-facing and operational.

1. Reporting Structure
- Reports to Head, Operations or person(s) assigned by Chief Executive Officer and to carry out all roles & responsibilities in consultation with the reporting officer.

2. Customer Interaction
- Provide clear, accurate information to players and guests
- Handle basic customer feedback or direct it to the appropriate team

3. Bookings & Court Usage
- Assist with making, modifying, and checking online or walk-in bookings
- Monitor court usage to ensure customers play only within their booked slots
- Politely remind players if their booking has ended or if they are using the court without a booking

4. Facilities Support
- Keep the customer service counter and surrounding area neat and presentable
- Report any facility or equipment issues to the relevant personnel
- Ensure customers follow basic venue protocols and safety guidelines
- Assist with the opening or closing of the badminton halls

5. Administrative Tasks
- Update booking or usage records as needed
- Support basic reporting (e.g. booking trends, customer feedback)
- Assist with events, tournaments, or ad hoc coordination when required

6. Other Duties

As and when assigned by the reporting officer or the Chief Executive Officer.

**Requirements**:

- At least 1 year of relevant experience
- Excellent communication and interpersonal skills
- Willing to work shift hours including weekends, and public holidays
- Proficient in general use of MS Office
- Friendly, organised, reliable, and a team player

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