Customer Service Associate

2 days ago

Singapore United Language Centre Full time

**Why join ULC?**:
Here we value people as much as we value our family. We have a close-knit culture and we treat everyone as one of our own extended family. We care for each other’s well-being and respect individuals’ opinions.

**ULC’s Brand Promise**:

- In every interaction with ULC, we
- **ensure that everyone feels**

**comfortable and cared for** as we learn, engage, and grow
- **within a welcoming community.**
- Exceptional and Collaborative Working Culture
- Dynamic Growth and Development Opportunities
- Extensive Training and Professional Enhancement
- Prime Central Location with Excellent Connectivity
- Engaging Community Involvement and Cultural Exchange

**Customer Service Associate**

**Customer Service Associate**

**Responsibilities**:

- Retain and maintain student relationships through regular interactions, updates, and follow-ups.
- Collaborate with educators and sales team to provide seamless customer experiences.
- Manage student credits and packages, keeping track of individual progress and product utilization.
- Represent the school’s image and uphold our values in all customer interactions.
- Coordinate private lesson schedules, managing bookings, rescheduling requests, and teacher changes.
- Join and participate in WhatsApp group communication with students, parents, educators, and sales team to ensure smooth coordination.
- Compile monthly credit consumption reports and share with the sales team to identify potential renewal opportunities.

**Requirements**:

- Proven track record in a customer service role, preferably in the education or language training industry. Fresh graduates are welcomed to apply
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
- Highly organized and meticulous, with an ability to manage multiple responsibilities and tasks.
- Self-motivated and committed, with a passion for improving customer experiences and driving success.
- Ability to work independently as well as part of a team, with strong collaboration skills.
- Proficiency in both written and spoken English, and additional language proficiency is a plus.
- Experience with Hubspot CRM systems or similar customer management software is an advantage.

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