Admin and Programme Support

6 days ago


Outram, Singapore Expertise Technologies Pte Ltd Full time

Join our team for a dynamic role with an outsourced project. We are seeking a dedicated individual to provide essential administrative and operational support for organization’s digital programme.

**Key Responsibilities**:
**1. Content & Product development and App Releases**
- Coordinate and liaise with stakeholders for content development.
- Summarise changes in App versions and inform relevant stakeholders
- Seek approval for the latest app release versions

**2. Conduct checks for accuracy for programme’s reports (operational & financial, etc) on a regular cadence**
- Monitor and extract programme operation data (e.g. programme performance, engagement, rewards, etc) from various dashboard platforms for reporting to management on a monthly basis
- Conduct checks to ensure accuracy of reports on a weekly and monthly basis
- Update financial reconciliation report monthly.
- Assist team to investigate and follow up on incident reporting.
- Provide support to consolidate documentations for annual audit checks & progress.

**3. Liaise with customer support team and vendors to**
- Track customer feedback trends through customer satisfaction surveys
- Prepare drafts and seek alignment and clearance from management for escalated or complex queries
- Consolidate and ensure that any updates to the digital programme (E.g. bug fixes, new features and releases)
- Develop/ Enhance workflows and processes to enhance customer experience and tighten governance
- Monitor programme known issues and aging cases.

**Requirements**:

- Diploma qualifications or above with 1 to 2 years of relevant work experience, preferably in project management or digital solutions.
- Proficient in Microsoft Office tools, e.g. Excel, PowerPoint, Word, Outlook etc.
- Meticulous with good attention to detail
- Comfortable consolidating numbers or documents across various sources

**Working Place**

Outram

**Working Time**

Monday to Friday: 8.30am to 6.00pm

**Job Types**: Full-time, Contract
Contract length: 24 months

Pay: $2,800.00 - $3,200.00 per month

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Singapore 169037


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