Guest Relations Officer

6 days ago

Singapore BS TECH PTE. LTD. Full time

Interact with customers to provide information in response to inquiries and to handle and resolve complaints.
- Establish relationships with customers with a positive customer experience feeling after every contact.
- Communicate responses in a clear, professional, timely and concise manner.
- Work with team and resources to provide customer with requested service.
- Comply with legal requirements in a lodging property for staff.
- Conduct business continuity exercises and tests.
- Conduct staff performance assessment process.
- Work collaboratively with other staff members to maintain a positive and efficient working environment
- Assist in organizing and coordinating special events
- Uphold and enforce the organization’s standards for quality and customer service
- Develop a work team.
- Foster service innovation.
- Implement service recovery framework.
- Lead workplace communication and engagement.
- Manage customer acquisition and retention programmes.
- Manage guest/customer experience.
- Manage loss/risk prevention.
- Manage relationship with customers.
- Manage the service brand.
- Manage workplace challenges with resilience.
- Monitor and reward performance in a team to support achievement of results.
- Monitor front office operations.
- Good problem solving and decision-making skills
- Other ad-hoc duties as assigned.
- Excellent verbal and written communication skills
- Customer service oriented, result driven & good team player.
- Familiarity with customer relationship management (CRM) software
- Strong interpersonal skills and the ability to establish rapport with customers
- Problem-solving skills to address guest concerns and find suitable resolutions
- Cultural sensitivity and the ability to interact with guests from diverse backgrounds

Proficient in Microsoft Office (especially Excel, PowerPoint and Tally. ERP 9);
- Able to work in a fast paced environment;
- Able to commit to weekends and public holidays
- Must have class 3 license
- Rotational shift
- Monday to Friday or Wednesday to Sunday/6 days work week (weekday off)
- Knowledge in Taxation Law, Marketing Management, Financial management, Human resource Management and Logistic management would be advantageous
- Able to travel - 90%(Local & Oversea )
- Experience in calibration sales

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