Executive, Application Support Engineer

4 days ago

Novena, Singapore Dover Park Hospice Full time

Dover Park Hospice (DPH) is on an inspiring journey of growth and transformation. As we adopt new systems, enhance our processes, and discover more effective ways of working together, we are committed to creating an even more compassionate and supportive space for our patients and their loved ones. If you’re someone with a heart for care and a desire to make a meaningful impact, we invite you to join us on this journey.

We are looking for a dynamic and energetic team-player who is keen to join and grow with our team as Executive, Application Support Engineer.

**Key Responsibilities**:

- Investigate and resolve software issues, provide user support through various channels, and offer training to users as needed.
- Maintain user manuals, troubleshooting guides, and knowledge base articles.
- Ensure timely resolution of issues and manage software changes with mínimal user disruption.
- Implement security measures like access controls and encryption, ensuring compliance with IT policies and regulations.
- Assist in defining project scope, timelines, and deliverables, and coordinate with project managers and teams.
- Serve as the central contact for project updates and stakeholder communication, maintaining clear and current project documentation.

**Requirements**:

- Diploma/ Degree in Information Technology, Computer Science or a related field
- Experience in healthcare setting is advantages
- Demonstrate strong problem-solving skills and a logical approach to resolving technical challenges
- Possess patience, empathy, and responsive to user needs, ensuring a positive support experience
- Possess strong verbal and written communication skills to convey technical information effectively

**This position is offered on a 6-month contract basis.

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