IT Support Engineer

**IT Support Engineer**

**Solve IT challenges, grow your expertise, and be part of a strong team**

We are looking for a **hands-on IT Support Engineer** who can take ownership of technical issues, **go beyond first-line support**, and **troubleshoot both Microsoft 365 and Azure environments**.

At AccessOrange, we believe in **teamwork, professional growth, and a proactive approach to IT support**. If you **enjoy solving problems**, working with Microsoft 365, and expanding your skills in Azure virtual machines and servers, this is the role for you

**About AccessOrange**

AccessOrange is a **Microsoft Solutions Partner** helping businesses optimize their IT with **Microsoft 365, Azure, and security solutions**. Our team delivers **high-quality IT support** for customers across Asia.

Here, you won’t just **reset passwords and log tickets**—you will **analyze issues, troubleshoot deeply, and find real solutions**. We encourage **continuous learning and Microsoft certifications**, and we’ll support your professional growth every step of the way.

**Your Role & Responsibilities**
- **First
- and Second-Line IT Support** - Diagnose, troubleshoot, and resolve IT issues related to **Microsoft 365, Windows 10/11, and general IT infrastructure**.
- **Microsoft 365 Administration** - Support and configure **Teams, SharePoint, Exchange, OneDrive, security policies, and license management**.
- **Azure Troubleshooting** - Assist with **Azure Virtual Machines (VMs) and virtual server-related issues**.
- **Security & Compliance Support** - Implement **MFA, device security policies, and compliance configurations** to ensure secure IT environments.
- **Collaboration Tools Support** - Help users troubleshoot **Teams, Outlook, and SharePoint** for seamless business operations.
- **Own the Problem Until It's Solved** - Take full responsibility for IT issues, ensuring they are **resolved effectively without unnecessary escalations**.
- **Documentation & Knowledge Sharing** - Maintain support documentation and assist colleagues by sharing insights and solutions.
- **Continuous Learning & Certification** - We expect you to **grow in your role**—pursuing **Microsoft certifications (MS-102, AZ-104, or similar) is a must**.

**Who We Are Looking For**
- **A Team Player** - You work well with colleagues and believe that great support is a team effort.
- **A Problem-Solver** - You don’t just forward tickets—you analyze issues, troubleshoot, and **figure things out**.
- **Self-Motivated & Eager to Learn** - You want to **become an expert** in Microsoft 365 and Azure, and continuously improve.

**Minimum Requirements**:
✔ **Technical IT Skills** - Experience with **Windows 10/11, Microsoft 365, and troubleshooting common IT issues**.
✔ **1-3 years experience** in **IT support (first and/or second line)**, helpdesk, or system administration.
✔ **Microsoft Certifications (MS-102, AZ-104, or similar) are highly preferred** - If you don’t have them yet, you must be willing to obtain them.

✔ **Languages**:

- **English (required)**:

- **Chinese (Cantonese and/or Mandarin) (preferred)**

**What We Offer**
- **Real Hands-On IT Support** - Work on a wide range of IT issues and develop your technical expertise.
- **Microsoft Certification Support** - We will help you earn **Microsoft 365 and Azure certifications** to advance your career.
- **International IT Experience** - Support clients across multiple regions and gain real-world troubleshooting skills.
- **A Flexible Work Environment** - **5-day workweek, annual leave package, and strong career growth opportunities.**

**Work Location**:

- **Hybrid**

Pay: $1,822.78 - $5,805.74 per month

**Benefits**:

- Professional development
- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- Yearly bonus

Work Location: Hybrid remote in Singapore 308900

Expected Start Date: 01/03/2025