Chief Operating Officer

5 days ago

Changi Bay, Singapore Happy Koala LLC Full time

**Chief Operating Officer (COO) - The Opportunity of a Lifetime**

**Location**: 100% Remote position
**Industry**: Direct-to-Consumer | Natural Health | eCommerce
**Stage**: Proven Market Leader | High-Growth | Ready to Scale to the Next Level

We’re not hiring a “COO” in the traditional sense. We’re looking for a _strategic operator_ who thrives in chaos, scales with precision, and wants to help shape one of the world's most exciting natural health brands as it enters its next phase of global growth.

This is a business with serious traction—millions of loyal customers, a presence in 34 countries, and a product line that’s earned us over 91,424 positive reviews. We’ve built something rare and now we’re ready to systemize, scale, and expand our impact.

**What You’ll Do**
- ** Own the P&L across all regions**— optimize margin, CAC:LTV, fulfillment, and logistics
- ** Professionalize and scale the org**— clarify roles, reduce complexity, build high-performing teams
- ** Drive cross-functional execution** across marketing, ops, product, and CX
- ** Build the future**— launch new products, enter new markets, and execute growth with precision
- ** Be the glue**— connect vision to action, strategy to systems, people to performance

**This Is for You If**:

- You’ve **led at scale**— ideally COO, VP Ops, GM or similar at a DTC or CPG brand with strong revenue and operational complexity
- You combine **big-picture thinking** with an obsession for process, precision, and execution
- You’ve built teams, held P&L accountability, and **own outcomes** like a founder would
- You’re excited by **high-velocity environments** and love solving hard problems in motion
- You’re **hungry, humble, emotionally intelligent**, and ready to help take a great company to world-class

**Why Join Us?**
- Massive impact: Step into a high-performing business and help scale it globally
- True partnership: This is a **seat at the table**, with real autonomy and strategic influence
- Deep purpose: Our products transform lives — and our customers tell us every day
- Global team, remote-first culture, and **ambitious roadmap** ahead
- Room to run: We move fast, think long-term, and build with intent
- A strong salary package with an attractive bonus structure

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