Application Support Analyst

3 days ago

Singapore Experis Full time

Nearest MRT: Expo

Job Responsibilities:
Incident and Problem Management?
- Timely response to production issues, inquiry and service request.
- Troubleshoot the incidents and lead in incident recovery, communication and resolutions in production environment.
- Timely escalation to Management for potential critical issues (bad news first approach)
- Quickly identify relevant teams for the incident, communicate and engage for recovery.
- Conduct RCA, create action plan and track to closure.
- Proactively assess past production issues and identify patterns and repeated causes and prioritize the resolutions, and any possible actions to stabilize the Production Environment. (Continuous service Improvement).
- Create Incidents and Problem Dashboards for management and teams and track critical actions.
- Properly document production resolutions and workarounds for future reference.

Change Management
- Constantly provide feedback to Change Teams to improve production stability.

Security & Compliance
- Closely track potential security risks and vulnerabilities on production environment for the systems in scope.
- Certify the production system for newer OS patches on a regular basis.

Business Continuity Plan (BCP)
- Coordinate with relevant teams and facilitate execution on yearly BCP drills.

Maintenance & Renewal
- Proactively track and execute any renewal activity (cert key renewal, maintenance contract renewal, etc) managed by PST
- Perform periodic maintenance activity such as log housekeeping, system data archiving.

Project and Other Tasks
- Support any other ad-hoc tasks as assigned on behalf of the team.

Job Requirements:

- Bachelor's degree with min. 5 years of work experience in a bank/FI
- Experience in Payment Systems - Domestic, Cross-border or Real-Time payments
- Knowledge in IT Service Management (ITSM)
- Experience in developing and maintaining accurate technical and user documentation
- Excellent communication, interpersonal and presentation skillsJoanna Tham Pooi Kwan

Registration No.: R1985398

EA License No.: 02C3423

Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398

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