Technical Support Engineer

2 days ago

Geylang, Singapore STYL Solutions Pte Ltd Full time

We are looking for a detail-oriented individual to oversee general warehouse operations and support general manufacturing and supply chain projects. You will work closely peers within the SCM team and liaise with factory on material shortages, and to kit and deliver the materials to the factory in time for production. **Responsibilities**: - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within agreed time limits - Provide prompt and accurate feedback to customers - Refer to internal database or resources to provide accurate tech solutions - Ensure all issues are properly logged - Prioritize and manage several open issues at one time - Follow up with clients to ensure the systems are fully functional after troubleshooting - Prepare accurate and timely reports - Maintain jovial relationships with clients **Job Requirements**: - Diploma in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) - Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help - Desk Technician or similar role. Hands-on experience with Windows/Linux OS environments - Good understanding of computer systems, mobile devices and other tech products - Ability to diagnose and troubleshoot basic technical issues - Excellent problem-solving and communication skills - Ability to provide step-by-step technical help, both written and verbal **Benefits**: STYL Solutions will give you the favorable conditions you need to tackle difficult problems and learn cutting-edge technologies: - An international working environment with friendly and passionate colleagues - Onsite opportunity to Japan, and Singapore for training and supporting customer - Meaningful work with experienced & strong technical veterans - Flat structure, simple processes & transparency In addition to providing you with professional growth, STYL Solutions is also committed to taking care of our employees, personally. As a full-time employee, you are automatically enrolled in our benefits program, which includes: - Attractive compensation, regular assessments, and salary reviews - Annual Leave Entitlement - 14 days; additional day of annual leave for every year of service completed, up to 21 days. - Medical Claim - S$250 nett per annum; consultation fee only after maximum claim. - Mobile Claim - monthly subscription and local airtime charges (capped at SGD100) and overseas mobile charges if traveling for a business trip. - Flexi-Work Arrangement Available (e.g. staggered work hours, telecommuting, compressed work week - *Variable Wage Components (e.g. project bonus, AWS, incentives) - This will depend on the performance of the employees that appraise by the manager and company's annual profitability. Incentives such as health check-up and mobile allowance if your grade is entitled. **Job Types**: Full-time, Permanent **Salary**: $3,000.00 - $4,000.00 per month **Benefits**: - Flexible schedule - Health insurance Schedule: - Monday to Friday **Experience**: - Technical Support Engineer: 1 year (preferred) Work Location: In person

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