Technical Support Engineer

1 day ago


Geylang, Singapore Aurora Asia Pacific Pte Ltd Full time

**Job Scopes**:

- Analyse and troubleshoot customer issues.
- Research and analyse competitive information pertaining to the company's products.
- Create and update manuals for product training and product demonstration for sales reps.
- Develop, update, and disseminate key sales enhancement product information via company intranet and/or electronic newsletters
- Coordinate with the parent company in Japan on new product releases and other pertinent tasks.
- Travel to customers and/or other affiliates for training seminars
- Proactively identify areas to improve department operation efficiency and initiate projects to achieve improvements.
- Other duties or projects, as assigned.

**Requirements**:

- Bachelor's degree in an engineering discipline (i.e. Computer / Electrical Engineer) and/or 2+ years of experience.
- Active listening skills, problem-solving skills and analytical skills
- Ability to establish and maintain pleasant interpersonal relationships primarily
- Familiar with HMI Programming / SCADA Programming.
- Familiar with communication protocols such as Serial, Modbus TCP, Ethernet etc
- Experience with sensors and actuators
- Experience with Stepper/Servo Motor
- Knowledge of Database Language (SQL/MySQL) will be a plus
- Knowledge of C#/Java/Python will be a plus



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