Client Service Manager

3 days ago

Singapore State Street Full time

**Who we are looking for**
This is a SME Manager level position within the AOPM business unit of the State Street in APAC.

**Why this role is important to us**
The team you will be joining is a part of International Fund Services (IFS), acquired by State Street in July 2002. IFS, also known as Alternative Investment Solutions is a recognized industry-leading provider of fund accounting, fund administration and risk services to hedge funds and private equity funds. These services are fully integrated to provide complete end-to-end solutions that span the front-, middle
- and back-office requirements of institutional investors.

Join us if making your mark in the alternative investment industry from day one is a challenge you are up for.

**What you will be responsible for**:

- Technical support & mentorship to all staff at junior levels and across locations.
- Manage internal workflow to ensure internal processing and client deadlines are met.
- Manage client expectations with both designated client contacts and their vendors.
- Review deliverables.
- During the course of normal day to day operation, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
- Review and/or prepare of various client related correspondence.
- Maintain working relationship with all client contacts, including investment professionals, investors, auditors, lawyers and banking personnel.
- Meet all requirements for the performance planning process including goal setting, regular and immediate feedback and submission of formalized performance appraisals.
- Participate in special client or internal projects as required.
- Lead and represent business area as a domain expert for sales and prospect client matters.

**Education & Preferred Qualifications**:

- Experience in the private equity/real estate industry is preferable.
- Strong interpersonal skills, positive, can-do attitude, meticulous are essential.
- Strong computer skills are required, especially Microsoft Office, particularly MS Excel.

**About State Street**
**What we do. **State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

**Work, Live and Grow. **We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

State Street is an equal opportunity and affirmative action employer.

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