Client Service Specialist, Managed Service

**About us**

TRG Screen is the leading market data, online resource management & enterprise cost management SaaS solutions company. We build market-leading software solutions for subscription spend & usage management. High-value subscriptions are complex and expensive. They need to be managed professionally. Our enterprise subscription management solutions help global enterprises to manage the full end-to-end life cycle of their market data, research, software licensing, and other corporate expenses.

With over 500 clients — in financial, legal & professional verticals — realizing immediate ROI and long-term cost savings (10-30%), transparency into purchased subscriptions, improved workflows, and a higher degree of compliance with their vendor contracts.

We are headquartered in New York City with global offices in Belfast, London, Singapore, the Netherlands, and more. We are an energetic, dynamic workforce that is collaborative with the singular goal of giving our clients the best possible experience with us and our products.

With a 20+ year history of building world-class products and delivering superior customer service, we have established longstanding relationships with many of the top financial institutions and legal firms in the world.

**Roles and Responsibilities**

**Title**: Client Service Specialist, Managed Service (MS)

**Location**: Japan/Singapore

The Client Service Specialist MS will report to the Client Service Manager MS for the APAC. Their role will focus on the delivery of the managed service to the client accounts in their portfolio, mainly Japan. Together with the MS Operations group they will be responsible for providing outstanding client delivery using best practices.

The Client Service Specialist MS will work very closely with Customer Success and IT Operations to ensure that Managed Service clients are experiencing a best-in-class experience. They will focus on the delivery as agreed in the Statement of Work and/or Service Level Agreement.

**Responsibilities**:

- Fulfill the delivery of Managed Service to the client accounts allocated to their portfolio
- Maintenance of Market data inventory
- Perform timely reconciliation of invoice
- Provide accurate and timely finance and management reporting
- Resolve and prevent customer delivery issues through collaboration with the MS Operations group, RM, CS and IT Ops through optimal service operations practices, training, internal communication, and the use of the designated ticketing system
- Support CSMs with ongoing client issue triage and resolution
- Learn the client onboarding process and help with new implementations.
- Troubleshoot problems with our products or the client’s configuration to arrive at a resolution within SLO
- Meet key SLAs and Support Metrics, meeting or exceeding your objectives

**Qualifications and Experience**:

- Business fluency in Japanese and good English
- 3+ years of experience in banking, IT industry is preferred, Knowledge of financial services firms in general is a plus
- Self-managed self-starter, confident and accountable for their work
- Acumen to understand client requirements and objections, and ability to articulate the TRG Screen Managed Service value proposition
- Effective communication skills, both internally and with client accounts; switch easily between operational and managerial levels
- Intellectual agility and project management capabilities to handle the business and technical issues that may arise
- Bachelor’s degree from a university or a equivalent combination of education

**The Team at TRG Screen’s hard work is well recognized in the industry**
- TRG Screen named as one of the most influential Fintech companies 2021
- TRG Screen shortlisted for Best Managed Services Solution for Market Data in TradingTech Insight Awards USA 2021
- TRG Screen wins Best Market Data Inventory/Compliance Platform in TradingTech Insight Awards USA 2021
- TRG Screen wins Best Market Data Inventory Platform in TradingTech Insight Awards Europe 2021
- TRG Screen’s Axon division wins Best Supporting Services Provider for the third year in a row
- Enjoy a challenge and are looking to grow
- Are looking for a company that places value on training and skills development
- Are psyched to participate in the continuing journey of a growing SaaS company

**Job Types**: Full-time, Permanent

**Salary**: $4,000.00 - $6,000.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Professional development
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Customer support: 2 years (preferred)