Client Service Specialist

The Client Services Specialist/Client Support Specialist is responsible for delivering exceptional customer service to LAA clients. The Client Services Specialist is expected to acquire an in-depth understanding of each client’s individual travel preferences and provide personalized service as a single point of contact.

**Main Responsibilities**:

- Works closely with the Trackers on flight feasibility, operational concerns and weather forecasts. Advises Trackers of any pertinent customer details to be communicated to the flight crews
- Provide prompt and concise communications to clients and internal teams with respect to all flight management including itinerary updates, flight delays and weather updates
- Directly coordinates and communicate any changes that occur related to change in scheduling or aircraft availability
- Works in partnership with Aviation Advisor to understand the needs of all passengers before and during each flight and upon arrival to destination airports
- Create and maintain client profiles with all pertinent and required information to ensure a consistent flight experience
- Interfaces directly with FBO personnel to advise of aircraft arrivals and manage customer requests
- Effectively communicates and escalates operational issues and specific trip logistics as needed
- Provides proactive and immediate customer communication with respect to customer specific trip logistics
- Compile service issue reports and provide recommendations for improvement
- Manage problems and issues using independent judgment and provide sound solutions to ensure client satisfaction
- Performs additional assignments and projects as required
- Must have the flexibility to work in a 24/7/365 Operations Center to cover the needs of the operation and may be assigned to shifts that include days, nights, afternoons, weekends and holidays.
- Demonstrates Luxe Aloft Aviation visions of world-class client services

**Minimum Requirements**:

- 2-3 years of professional private aviation client service experience, travel, hospitality or similar high-touch customer service experience
- Highly detail oriented with excellent organizational skills
- Ability to synthesize, prioritize and precisely execute multiple tasks under time constraints in a dynamic environment with constantly shifting priorities.
- Demonstrable ability to forge trusted relationships with internal and external customers
- Must be able to handle confidential information
- Dynamic individual who thrives in a fast-paced environment
- Undergraduate degree from a high-quality academic institution
- Excellent verbal and written communication skills

**Desired Characteristics**:

- Bachelor’s degree (B.S. or B.A.) from four-year College or University strongly preferred.
- Basic understanding of Private Aviation experience highly preferred.
- Accounting experience highly preferred
- Experience working with SAP is desirable
- Attends meetings and training programs, as required
- Proficient and knowledgeable in all client representatives’ duties and responsibilities
- Customer service and safety focused
- Strong personal values corresponding with Luxe Aloft Aviation values (Trust, Honesty, Integrity, Transparency)

**Equal Employment Opportunity**:
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Luxe Aloft Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individual’s race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (“EEO status”). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.

**Physical Demands / Work Environment**

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to use hands to finger, handle, or feel, reach with hands and talk or hear. The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds over th