Client Service Specialist

4 days ago

Singapore ZUELLIG PHARMA PTE. LTD. Full time

**Client Service Specialist**

**The Job**:
As a Client Service Specialist, you’ll be responsible for the review of material flow parameters and recommend appropriate levels to support business and customer requirements. He/She will lead new customer integration by coordinating internally with cross functional teams and externally with business partners. Assisting the Client Service Manager, he/ she shall manage the day-to-day inventory coordination in high volume, fast-paced healthcare distribution environment while ensuring compliance with established procedures.

**Responsibilities**
- Develop and foster strong relationship with key account.
- Serve as the key liaison person between client and internal departments on request and issue resolution.
- Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
- Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
- Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
- Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
- Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
- Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
- Analyse the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan
- Establish appropriate safety stock level meeting required service levels.
- Drives continuous improvement initiatives to meet inventory goals
- Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
- Effectively use ERP system to manage high number of material SKUs.
- Review work processes and initiate process improvement plans.

**Requirement**:

- Degree in Business / Operations Mgmt / Supply Chain Mgmt / Industrial Engr or related discipline.
- Preferably 2 years relevant experience in key account management, logistics, warehousing, pharmaceutical or distribution industry.
- Strong analytical, problem-solving, communication and process mapping skills.
- Working knowledge of SAP system and proficient in Microsoft® Office tools and related software.
- Fresh graduates are welcome to apply.

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