Service Desk Agent

2 weeks ago

Singapore DXC Technology Full time

**Essential Job Functions**:

- Answer contacts promptly and professionally
- Log/Validate all contacts Call Handling Database
- Resolve a high percentage of customer problems using the relevant tools and systems
- Manage end to end all calls logged, providing regular updates to customers on call status
- Complete follow-on actions as appropriate
- Invoke Escalation Procedures within defined time frames
- Adhere to account Policies & Procedures
- Work to achieve individual and team goals
- Protect confidential and sensitive information and materials
- Observe strict compliance to licensing, copyright and trademark legislation
- Accomplish other duties as required
- Adhere to all DXC Policies & Procedures - Including Security and SOBC

**Basic Qualifications**:

- Diploma / Bachelor's degree in a relevant field or equivalent combination of education and experience
- Ability to communicate at all levels, both technically and non-technically
- Basic L1 desktop/network support activities
- Professional & confident
- Good time management skills
- Excellent communication (written and oral) and listening skills
- Ability to perform well as part of a team under direct supervision
- Strong customer focus with prior experience in a customer service role
- Strong interpersonal skills
- Analytical and diagnostic skills
- Desire to work in a rapidly changing environment
- Demonstrated ability to prioritize tasks and work under pressure
- Demonstrated ability to actively participate and work within a team
- Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes
- Ability to comprehend and uphold DXC Policies and Procedures
- Adherence to 24 X 7 roster

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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