Manager, Change Communications

The Change Management team is a small, focused unit supporting selected strategic initiatives led by the Student and Academic Services Department (SASD), with a key portfolio in the Student Management System (SMS). These projects impact students, staff, and faculty across NTU, and the team provides both advisory support and hands-on change communications for initiatives with significant reach or complexity.

As the Change Communications Manager, you will lead the development, implementation and oversight of change communication programmes for key SASD-led initiatives and, where applicable, for projects across NTU.

Key Responsibilities:
- Develop and implement change communication plans targeted at NTU staff, faculty and students in relation to the university’s key student-related initiatives and other relevant projects like enhancement of student intranet.- Develop content and direct creative execution to provide a consistent, targeted, and impactful change communication messages.- Collaborate with the key stakeholders on change communication deliverables, including presentations, communication materials.- Build and maintain strong partnerships with internal stakeholders to support the planning and delivery of strategic change management and communication initiatives.- Design and execute targeted campaigns, with a focus on performance tracking and insights to inform future efforts.- Lead on website content for student intranet related to Student Management System (SMS) and Student and Academic Services Department (SASD) related matters including NTU Education.- Contribute ideas for new programmes, researching and recommending innovative branding techniques.- Research and understand key business challenges, stakeholder behaviour, target audiences, competitive activity that impacts programmes within the business and assigned departments.- Identify and present opportunities for consistency in messaging and user experience across channels including physical signage, digital platforms, and printed materials.- Stay abreast of trends and developments in marketing and communications within the education sector to inspire continuous improvement.

Requirements:
- Degree in Communications or equivalent. Experience & Expertise- At least 8 years’ experience in strategic or project communication within a large organisation.- At least 8 years’ experience in change management, with the ability to effectively communicate and facilitate organisational change initiatives. Experience in business or organisational transformation, or within a consulting environment, is advantageous.- Strong, versatile copywriting skills to create engaging and impactful content across various channels.

Communication & Interpersonal Skills- Excellent written and verbal communication skills, including presentation and facilitation.- Strong interpersonal skills with the ability to build collaborative relationships across diverse stakeholder groups.- Skilled in crafting clear, concise messaging and managing group dynamics.

Project & Organisational Skills- Strong planning, coordination, and organisational skills, with the ability to manage multiple projects and shifting priorities.- Proactive and resourceful in identifying and resolving issues.- Comfortable working independently and taking ownership of assigned projects.

Technical Proficiency- Proficient in Microsoft Office, web content management systems (e.g. SharePoint), and graphic design tools such as Canva and Adobe Illustrator.

Personal Attributes- Demonstrated critical thinking and attention to detail.- Self-motivated, with a strong sense of urgency and accountability.- Results-driven, with a focus on delivering quality outcomes.- Eagerness to learn and grow professionally.- Adaptable and open to change in evolving circumstances.

Hiring Institution: NTU