Customer Service Executive
1 week ago
**Job Highlights**
- Great Opportunities for Learning and Career Growth
- Attractive Salary + Incentives
- Personalized Training to Help You Grow
**Responsibilities**
- Maintain high levels of customer satisfaction at all times
- Provide product training for new clients
- Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
- Manage and resolve customer complaints and feedback
- First contact resolution of all cases handled
- Escalate and work with support team for complicated issues, and ensure issues are resolved and followed up properly
- Portray a positive and helpful attitude to external and internal customers
- Provide ideas to improve customer experience
**Working hours and location**
- Monday - Friday, 9:00am - 6:00pm, with 1 hour lunch break
- 2 Leng Kee Rd #02-07/06-08/02-02 Thye Hong Centre Singapore 159086
**Benefits**
- Skills Development Program
- Acquire both technical and soft skills that will ensure long-term career stability and personal growth
- Advancement based on performance instead of seniority
- Good career advancement
- Monthly incentives/bonuses up to $500 based on performance
- Dynamic and friendly environment - Not for the dull and boring
**Requirements**:
- Minimum 2 years experience in customer service.
- Excellent communication skills
- Display a positive attitude towards learning
- Training will be provided, technical knowledge is not required
- Ability to learn and acquire product knowledge: good attitude and hardworking
- Shows initiative and is proactive
- Detail oriented, honors deadlines, keeps promises, and maintains service standards
- Friendly, cares about customers, able to handle stress
- Able to talk to customers with confidence, civility and tact
**Job Type**: Permanent
**Salary**: $2,500.00 - $3,500.00 per month
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
**Experience**:
- Customer service: 2 years (preferred)
Work Location: One location
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