Customer Service Officer

**Job Scope** - Customer’s order and data processing on WMS (warehouse management system) - Verify operational documents with billing summaries to be sent to customers - Ensure that Customer Service operational documents properly - Liaise with operation team members to arrange any inbound / outbound activities within a set time line - Report irregularity...

**Position Summary**: This role is responsible for overall customer service function in Asia. **Role and Responsibilities** - Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve departments sustainability and meet business needs. - Develop CS management...

**Responsibilities**: - Making & receiving customer inquiry calls - Handling customer complaints - Collecting & analysing customer feedback - Responding to customer reviews - Support software training & software installation with customer - Intervention driver fatigue cases for commercial bus & SME companies - Assist in the retrieval of camera footage for...

**Responsibilities**: - Supervise a team of officers - Review processes and systems of the Department - Assist in the operations: - Handle customers' enquiries and correspondences - Lead and implement Department-level projects **Work Experience** **Desired Attributes** - Self-driven and resourceful, with a strong commitment to driving service and...

**JOB DESCRIPTION**: - Delighting the Customer - Main communication window and support on Customer’s requests and feedback. - Prepare quotations and acknowledges customer’s orders - Prepare order entry forms and maintain all contract review records - Liaise with customer/vendor/ internal departments concerning the status of customer’s sample, projects...

**Job Scope** - Reporting to the Export Manager - Responsible for overall customer service excellence - Ensure day to day Customer Service activities conform to SOP - Continuous process improvement and/or innovation - Minimum 2 - 3 years relevant working experience in similar industry - Develop and/or participate in intervention strategies to mitigate gaps...

**About the Role** - Serve as the key point of contact for customers across our full range of products and services - Manage customer enquiries and outreach through phone and digital communication channels - Provide accurate, consistent, and timely information to customers - Follow up with customers to ensure their needs are met and feedback is addressed...

Diploma / GCE 'O' Level - Minimum 2 years relevant experience - Customer-Oriented Attitude - Applicants with Engineering background is an added advantage

Minimum 2 - 3 years relevant working experience in similar industry - Develop and/or participate in intervention strategies to mitigate gaps in delivery of logistics services - Put in a mitigation plan whenever necessary - Support internal and external stakeholders on customer attraction and retention strategy - Participate in solutions that address...

**Job Scope** - Takes bookings from customers for export & import cross-border trucking shipments - Handles customer services, complaints and process paper documentation - Applies for local & overseas customs permits for cross-border trucking - Coordinates customers’ inquiries and requests - Attends to problems and customers’ complaints - Attends to...