Executive, Tenant Management

2 days ago

Orchard Turn, Singapore ION Orchard Full time

Since 2009, ION Orchard has been the premier lifestyle and retail destination along Orchard Road fronted by spectacular, cutting edge designs and concepts. ION Orchard brings together the best loved brands across fashion, food and lifestyle under one development and spans over eight levels of dedicated shopping space at Singapore's most popular shopping district, Orchard Road. ION Orchard is also the only shopping mall to be selected as one of four Service Icons in Singapore for its consistent standards in service excellence.

Why join us?

Competitive Compensation

At ION Orchard, we believe that your dedication and expertise are the driving forces behind our success. That's why we are proud to offer a comprehensive and competitive compensation package that recognises and rewards your contributions.

Work Culture

We offer a thriving work culture that empowers you to excel, innovate, and grow. Our commitment to fostering a positive and inclusive environment sets us apart, creating a workplace where you can truly thrive.

Fun at Work

We value the importance of having fun and fostering a sense of community among our team members. Whether it's participating in team-building activities, celebrating each other's successes, or simply enjoying a good laugh, we strive to make our workplace a place where everyone feels welcome and supported.

Team Member Exclusives

At ION Orchard, we see you as individuals. Join us to embark on a path filled with exciting challenges, skill-building, and endless opportunities for advancement.

**Responsibility**
- Manage Tenants’ onboarding and offboarding process such as handover, takeover, fitting out, renovation and reinstatement of tenants’ units as per mall guidelines and permissible period
- Manage rent arrears and oversee litigation matters
- Manage tenants’ instore event submissions
- Establish and maintain good landlord-tenant relationship
- Conduct the regular mall walk and ensure tenants’ compliance to mall guidelines and house rules
- Communicate with tenants to provide the one stop solution on all operational matters
- Attend to tenants’ feedback and address their concerns
- Organize Tenant engagement programme such as tenant talks and retailer product briefing
- Administration of tenancy updates, minutes, utility contracts, memo, purchase requisitions, fire safety compliances, aircon extensions, tenants’ capex submissions, as-built refunds and circulars.

**Qualifications/Requirements**
- Possess a Degree or Diploma in Estate Management or Business Management
- Minimum 5 years of relevant experience in a similar position
- Project management skill is an advantage
- Independent, responsible, and willing to work beyond office hours
- Possess excellent interpersonal skills with good command of spoken and written English
- Analytical, detailed and organized
- Proficient with MS Office

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