Operations Manager

7 hours ago

Orchard, Singapore Mortar Pte Ltd Full time $48,000 - $96,000 per year

Major Position Responsibilities and Regular Activities include:

1. Property & Tenant Management

  • Oversee day-to-day management of properties across the portfolio (commercial, residential, or mixed-use).
  • Act as primary contact for tenants, ensuring high levels of satisfaction and retention.
  • Manage lease administration, including renewals, rent reviews, break options, and tenant onboarding.
  • Handle tenant issues, disputes, and complaints professionally and efficiently.

2. Facilities & Maintenance

  • Coordinate planned and reactive maintenance across all properties.
  • Manage service providers, contractors, and facilities teams to ensure high-quality, cost-efficient services.

3. Financial Management

  • Prepare, monitor, and reconcile annual service charge budgets and expenditure.
  • Oversee rent collection, arrears recovery, and ensure accurate tenant billing.
  • Support the finance team with property-level reporting and cash flow management.
  • Managing supplier payments.
  • Chasing up unpaid accounts.
  • Account reconciliations.
  • Investigation of variances.
  • Assisting the accountants with audits and preparation of reports.
  • Assisting with the preparation of management accounts.

4. Compliance & Risk Management

  • Ensure compliance with UK property regulations, including health & safety, fire safety, EPC, asbestos, and landlord obligations.
  • Maintain up-to-date compliance records, certifications, and statutory testing schedules.
  • Work closely with insurers and risk consultants to manage claims and mitigate risks.

5. Stakeholder Engagement

  • Liaise with investors and managing agents to provide property updates and operational reporting.
  • Build and maintain positive relationships with tenants, local authorities, and community stakeholders.
  • Support asset managers with strategic initiatives to enhance property value and performance.
  • Maintain accounting ledger using double entry bookkeeping for receipts and

disbursements.

Job Types: Full-time, Permanent

Pay: $3, $3,800.00 per month

Education:

  • Bachelor's or equivalent (Preferred)

Experience:

  • Accounting: 4 years (Required)

Work Location: In person

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