Retail Operations Manager

2 days ago

Orchard, Singapore Moleskine Singapore Pte Ltd Full time

**Job Title: Retail Operations Manager**

**Location**: Based in Store (Singapore)
**Reports to**: Sales and Marketing Manager, SEA & Oceania

**Requirements**:

- language ： Can speak Mandarin & English
- Minimum 5 years of retail experience, with at least 2 years in a supervisory or managerial role.
- Strong leadership and interpersonal skills with the ability to motivate and coach a team.
- Proven sales and customer service expertise in a premium or lifestyle retail environment.
- Excellent communication and organizational skills.
- Strong sense of responsibility, professionalism, and attention to detail.
- Ability to work flexible hours, including weekends and public holidays.

**Key Responsibilities**

**Store Operations & Sales Performance**
- Oversee daily store operations, ensuring smooth functioning of the sales floor, cash wrap, and back-of-house areas.
- Drive store revenue and profitability by delivering exceptional customer experiences and executing effective sales strategies.
- Achieve and exceed sales targets and KPIs as defined by the Sales and Marketing Manager.
- Prepare accurate reports reflecting store activities, sales performance, and operational updates.

**Customer Experience**
- Serve as the first point of contact for customers, creating a welcoming and engaging shopping environment.
- Demonstrate strong salesmanship, including proactive guest engagement, needs assessment, product recommendations, and closing sales.
- Maintain and manage customer relationships in line with brand policy to ensure high levels of satisfaction and loyalty.

**Team Leadership & Training**
- Supervise and support retail team members, ensuring operational standards and sales excellence are consistently met.
- Train team members on product knowledge, customer service, POS operation, and inventory management.
- Prepare and manage monthly staff rosters in alignment with the approved budget.

**Merchandising & Inventory Management**
- Participate in merchandise ordering, processing, and replenishment to maintain optimal stock levels.
- Ensure visual merchandising standards are upheld according to brand guidelines and planograms.
- Monitor product performance and provide feedback to relevant teams for continuous improvement.

**Compliance & Administration**
- Ensure full compliance with operational standards, including maintenance, sanitation, and safety regulations.
- Maintain accurate POS operations and cash handling with high levels of accuracy.
- Build and sustain strong relationships with mall management and relevant partners to support smooth operations.

**Additional Responsibilities**
- Assist in managing B2C and wholesale retailer counters, including sales promotion activities.
- Support the Sales and Marketing Manager in ad-hoc projects and initiatives related to Moleskine’s retail business in Singapore.

Pay: $4,000.00 - $5,000.00 per month

**Experience**:

- Retail sales: 5 years (preferred)
- supervisory or managerial in retail: 2 years (preferred)

License/Certification:

- Mandarin and English language skills (preferred)

Work Location: In person

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